Michelle Anderson
Fredericksburg,VA
Summary
Project and Program management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
19
19
years of professional experience
6
6
Certification
Work History
Program/Project Manager
USDA Forest Service
03.2021 - 03.2025
- IT Program/Project manager for the Shared Applications Portfolio that consists of 45 applications for the National Resources Manager PMO
- IT Program/Project Manager for the Earth and Land Portfolio that consists of 12 applications for the National Resources Manager PMO
- Member of the Communications Task Team responsible for creating communication processes and procedures
- Sole owner of the Service Now Content Management Data Base (CMDB) for the entire Forest Service
- Work on a daily basis with a SCRUM team to ensure on time, within budget, with quality products with utilizing project initiation, daily SCRUM meetings, project backlog refinements, SPRINTS, demos, and project retrospectives
- Onboarded new project managers, training them on our policies and SDLC procedures
- Work on SonarQube security projects to bring our applications up to a satisfactory security level
- Increased customer satisfaction by 35% on average
- Decreased project budgets by 15% on average
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Program/Project Management Consultant
Navy Federal Credit Union/MSI
07.2019 - 07.2020
- Program/Project Management Consultant supporting NFCU’s PMO as a portfolio manager of over 75 IT infrastructure projects
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
- Ensure project health is accurate and representative of current budget, staffing, risks, issues, change requests, and workplans
- Project Manager for the Modernized Contact Channels agile project implementing new technology that provides chat, voice and secure messaging
- Oversaw change control processes to ensure all requested modifications were properly documented, assessed, approved, and implemented throughout the project lifecycle.
Project Management Consultant
GSA/ALTA
04.2018 - 10.2018
- Served as a Project Management Consultant supporting GSA’s digital transformation effort to implement CIO.gov, CFO.gov and USSM.gov website changes from initiation to closure following the Agile methodology
- Emphasis on implementation, requirements gathering, content management development, testing and final production implementation managing the different teams collaboratively
- Led the Office of the CIO Innovation Committee which consists in facilitating the gathering of 12 CIOs and CTOs from different agencies on a monthly basis to speed the adoption of new practices and technologies in their agencies
- Developed HTML and CSS changes to the USSM.gov website for the M3 Framework Modernization project
- Mentored junior team members in project management best practices, contributing to their professional growth and skill development.
Project Manager Consultant
Dollar Tree/TEK Systems
06.2015 - 12.2015
- Accountable for the implementation of an Oracle Cloud based solution for a critical employee onboarding project in support of a $8.5B Family Dollar Acquisition adhering to the PMO standards while following the Waterfall methodology
- Responsible for managing an Onboarding Website and the coordination of 25 internal cross-functional resources
- Provided documentation, training, and established vendor support plans
Project Manager Consultant
Anthem/TEK Systems
01.2015 - 06.2015
- Managed a Waterfall based project that contributed to establishing Medicaid Business Unit project governance and standards using the processes and procedures of the EPMO, driving satisfaction up by 30%
- Led requirements delivery for Anthem websites and mobile platforms
- This included managing an intake, initiation, definition, and documentation of those requirements and managing the project from initiation to closure
- Met project deadlines without sacrificing build quality or workplace safety.
Senior Program Manager/Senior Project Manager
Sallie Mae/Navient
12.2005 - 08.2014
- Led major release efforts for Servicing, Finance, Mergers & Acquisitions and Datawarehouse of the Nation’s largest student loan education lender
- Managed efforts following company’s Waterfall and Agile methodologies
- Managed a team of four project managers
- Managed large multiple concurrent cross functional Servicing releases at different stages of SDLC and small quarterly productivity releases
- Delivered a total of three yearly releases comprised of an average of 30 projects each with over ten teams involved
- Managed a 5 million dollar 2-year project that consisted of implementing five data marts and the implementation of Business Objects
- Led definition, initiation, resourcing, cost management, schedule development and milestone management, quality and performance testing with the success and acceptance of the program as the goal
- Managed cross-release dependencies ensuring program and project scope, risks and, issues were resolved to implement projects on time, on budget, with quality
- Coached, mentored, taught and led staff and methodologies in project management and project planning
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project's duration.
Education
Master of Science - Information Systems
University of Maryland
Baltimore, MD05.2012
Bachelor of Science - Computer Information System
Strayer University
Alexandria, VA12.2000
Skills
- Strategic Planning
- Stakeholder Management
- Risk Management
- Adaptability
- Punctual
- Team Leadership
- Communication Skills
- Problem Solving
Certification
- Certified Project Management Professional Project Management Institute (PMP)
- Six Sigma Yellow Belt Six Sigma (SSYB)
- Professional Certification (CSM) in Scrum (Agile)
- FAC-P/PM III Certification
- COR III Certification
- Professional Academy for Healthcare Management Certification (AHIP)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program/Project Manager
USDA Forest Service
03.2021 - 03.2025
Program/Project Management Consultant
Navy Federal Credit Union/MSI
07.2019 - 07.2020
Project Management Consultant
GSA/ALTA
04.2018 - 10.2018
Project Manager Consultant
Dollar Tree/TEK Systems
06.2015 - 12.2015
Project Manager Consultant
Anthem/TEK Systems
01.2015 - 06.2015
Senior Program Manager/Senior Project Manager
Sallie Mae/Navient
12.2005 - 08.2014
Master of Science - Information Systems
University of Maryland
Bachelor of Science - Computer Information System
Strayer University
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