Michelle Appelbaum

Reagan Consulting, Inc.

09.2001 - 08.2024

Prepared documents, reports, and presentations detailing results and conclusions of quarterly and yearly industry survey results.
Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
Communicated directly with study participants to clarify participation requirements and troubleshoot difficulties complying with study parameters.
Maintained detailed records of all activities related to each survey/study, ensuring accurate documentation for future reference.
Provided timely support to partners of firm by addressing data-related queries.
Ensured data integrity, adhering to strict confidentiality protocols and regulatory guidelines.
Participated in project status update meetings, keeping team apprised of ongoing data collection efforts and preliminary results.
Utilized Salesforce CRM system to maintain excellent client relations.
Responded to inquiries from callers seeking information.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Maximized client retention through exceptional customer service and timely follow-ups.
Developed long-lasting client relationships by providing exceptional, personalized customer service.

Summary