Michelle Arnette
Hamlet,NC
Summary
Dynamic manager at Heena Corner Convenience Store, excelling in customer service and strategic planning. Enhanced inventory control processes, reducing waste significantly while fostering strong relationships with customers and suppliers. Skilled in team leadership and conflict resolution, driving operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Manager
Heena Corner Convenience Store
Rockingham, NC
06.2018 - 02.2026
- Oversaw daily operations to optimize service efficiency and inventory control.
- Facilitated training and mentorship programs for staff on customer service best practices and store policies.
- Established inventory control procedures to enhance stock management and reduce waste.
- Addressed customer complaints swiftly to foster satisfaction and loyalty.
- Managed cash handling procedures to ensure accuracy in transactions and financial reporting.
- Facilitated vendor relationship management to secure advantageous terms and ensure product quality.
- Executed various tasks efficiently within designated timeframes.
- Ensured maintenance of a professional, organized, and safe environment for employees and patrons.
- Facilitated customer satisfaction through prompt dispute resolution and proactive communication strategies.
- Cultivated and sustained strategic relationships with customers and suppliers.
- Enhanced marketing strategies to attract new customers and drive business growth.
- Directed inventory management processes to optimize stock levels and minimize waste.
- Established customer feedback mechanisms to enhance strategic planning and decision-making processes.
Assistant Manager
Little Caesars Pizza
Aberdeen, NC
01.2018 - 06.2018
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members on service standards and operational procedures.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Developed employee schedules to optimize labor costs while maintaining service levels.
- Implemented customer feedback systems, enhancing service quality and satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma - GED
Richmond Community College
Hamlet, NC06-2013
Skills
Customer service
Team leadership
Time management
Decision-making
Relationship building
Strategic planning
Cross-functional teamwork
Customer relationship management (CRM)
Sales techniques
Shift scheduling
Policy implementation
Conflict resolution
Work prioritization
Timeline
Manager
Heena Corner Convenience Store
06.2018 - 02.2026
Assistant Manager
Little Caesars Pizza
01.2018 - 06.2018
High School Diploma - GED
Richmond Community College