Michelle Arnold
College Park,GA
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, coaching individuals to success, and leaving a remarkable impact. Skilled in building cross- functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Overview
12
12
years of professional experience
Work History
Warehouse Worker
Amazon
09.2022 - Current
- Operated material handling equipment to efficiently transport goods within warehouse.
- Assisted in inventory management, ensuring accurate stock levels and order fulfillment.
- Collaborated with team members to maintain a safe and organized work environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Clerk
Gxo/Tesla logistics
01.2023 - 06.2023
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Processed sales transactions to prevent long customer wait times.
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
- Computed, recorded and proofread data or reports.
Trainer
Walmart Fulfilment Warehouse, box
09.2019 - 08.2022
- Critical-Thinking
- EXPERIRNCE
- Performed all labor duties: picking, packing, stocking, and receiving
- Prepared orders by processing requests while meeting inventory requirements
- Maintain safe and clean workspace
- Trained associates on rules and safety, Process Orders
- Maintain cleanliness of area
- Provide positive customer service
- Received payments and kept track of all cash/credit card transactions the juice
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Managed learning experience consistent with company philosophy and company-wide strategies.
- Compiled and analyzed weekly trainee retention reports.
Cashier
The Juice Box
03.2020 - 09.2021
- Coordinate and back up crew members for productive service
- Answer customer and trainee questions
- Restock and resupply stations
- Perform open and closing duties
- Fill-in positions as needed
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Shift Lead
Freshen, Hartsfields-Jackson Airport
08.2018 - 03.2020
- Process cash and credit card transactions
- Resolve customer conflicts with transactions and complaints
- Assist management in supervising crew and report complications
- Train new employees to be efficient in a teamwork environment
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Crew Lead
Wendy's
01.2014 - 08.2018
- Monitored task completion to meet company standards for performance.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Mentored newly hired crew members to prepare each for job roles.
- Established and maintained professional working relationships with employees.
- Organized crew placement per job function when assigning work.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Inspected cleanliness, organization and safety of job sites after every shift.
Education
High School Diploma -
Hapeville Charter Career Academy
Atlanta, GA05-2013
Bachelor of Science - Business Administration
Atlanta Metropolitan State College
Atlanta, GA01-2027
Skills
- Communication
- Active Listening
- Leadership
- Management
- Problem-Solving
- Organization
- Microsoft office
- Customer Satisfaction
- Self-Motivated
- Materials Organization
- Attention to Detail
- Record Sorting and Filing
- Flexible and Adaptable
- Problem Solving
- Creative Thinking
- Verbal and Written Communication
- Multitasking and Prioritization
Languages
English
Native or Bilingual
Timeline
Clerk
Gxo/Tesla logistics
01.2023 - 06.2023
Warehouse Worker
Amazon
09.2022 - Current
Cashier
The Juice Box
03.2020 - 09.2021
Trainer
Walmart Fulfilment Warehouse, box
09.2019 - 08.2022
Shift Lead
Freshen, Hartsfields-Jackson Airport
08.2018 - 03.2020
Crew Lead
Wendy's
01.2014 - 08.2018
High School Diploma -
Hapeville Charter Career Academy
Bachelor of Science - Business Administration
Atlanta Metropolitan State College