Michelle Artega
Hollywood,FL
Summary
Efficient professional in healthcare and customer service support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in management, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operation providing premium customer service support.
Overview
4
4
years of professional experience
Work History
Registered Pharmacy Technician
Publix Pharmacy
Miramar, Florida
10.2023 - Current
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Processed third-party insurance claims for prescription medications.
- Participated in continuing education programs relevant to pharmacy operations.
- Maintained accurate records of medications, including dosages, patient information and other related data.
Customer Service Office Staff Member
Publix
Miramar, Florida
01.2021 - 10.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Mentored junior team members and managed employee relationships.
- Resolved customer complaints promptly and professionally.
- Identified opportunities for improvement in service processes based on customer feedback.
- Coordinated with other departments within the organization to address customer issues quickly and accurately.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL12-2025
High School Diploma -
Miami Senior Highschool
Hialeah, FL07-2022
Skills
- Pharmaceutical calculations
- Drug inventory control
- Medication compounding
- FDA and HIPAA compliance
- Pharmacology expertise
- Team development
- Call center experience
- Time management
- Follow-up skills
- High-energy attitude
- Stress management
Timeline
Registered Pharmacy Technician
Publix Pharmacy
10.2023 - Current
Customer Service Office Staff Member
Publix
01.2021 - 10.2023
Associate of Science - Nursing
Broward College
High School Diploma -
Miami Senior Highschool