MICHELLE ASHENFELTER
Eugene,OR
Summary
Experienced professional with a diverse background in education, healthcare, and external organizations. Thrives in dynamic work environments. Recognized for delivering exceptional service and support in customer-centric settings. Excels in query resolution, account management, and relationship building. Valued for collaborative approach and flexibility, contributing to team achievements and favorable results. Proficient in communication, critical thinking, and juggling tasks efficiently in high-pressure scenarios. Detail-oriented and reliable candidate adept at managing competing priorities with a can-do attitude, always ready to step up to fulfill team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Service Representative
Pentagon Federal Credit Union
02.2021 - 06.2023
- Answer a multi line phone system. Manage member accounts and answer questions members had difficulty understanding.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Phlebotomist
Oregon Medical Group
02.2020 - 09.2021
- Phlebotomist. Tested patients for covid.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Finance Manager
Lane County School District 4J
07.2014 - 08.2019
- Manage all accounts at North Eugene High School. Registration for all students. Managed sports registration. Assisted students applying for free and reduced applications. Worked in front office with phones, attendance and registrar duties.
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
Office Secretary/Assistant
Lane County School District 4J
09.2007 - 09.2012
- Manage office details. Answer phones. Assisted students, families and staff.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Entered data into system and updated customer contacts with information to keep records current.
Education
Certificate - Phlebotomy
Oregon Medical Training
01.2019
Graduate - undefined
North Eugene High School
01.1987
Skills
- Phlebotomy
- Finance
- Customer support
- Customer data confidentiality
- Office Administration
- Working with all different ages, abilities and understanding of diversity
- Healthcare knowledge
- Relationship building
- Financial transactions
- Account management
- Issue resolution
Certification
Certified as Paramedic in 1984
Timeline
Member Service Representative
Pentagon Federal Credit Union
02.2021 - 06.2023
Phlebotomist
Oregon Medical Group
02.2020 - 09.2021
Finance Manager
Lane County School District 4J
07.2014 - 08.2019
Office Secretary/Assistant
Lane County School District 4J
09.2007 - 09.2012
Graduate - undefined
North Eugene High School
Certificate - Phlebotomy
Oregon Medical Training
Community Service
Mr. North Eugene, Advisor, 2014-07, 2019-08, Worked with students to earn funds for Children's Miracle Network.
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