Nikisha Brotherson

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Assisted members with account management, including updating personal information and setting up automated payments.
• Processed account transactions accurately, ensuring proper documentation and timely processing.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
• Promoted a positive work environment by fostering open communication between colleagues and supervisors.
• Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
• Opened customer accounts and provided deposit and withdrawal receipts.
• Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
• Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
• Maintained up-to-date knowledge of product and service changes.
• Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
• Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
• Contributed to branch sales goals by effectively cross-selling credit union products and services.
• Responded proactively and positively to rapid change.

.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Responded to customer requests for products, services, and company information.

• Answered incoming calls of customers every day with positive attitude and focus on customer satisfaction.
• Navigated multiple computer systems and applications to find information.
• Provided customers with information or fulfilling request
• Responded to customer needs through competent customer service and prompt problem-solving.
• Transferred calls when necessary
• Submitted forms on behalf of customer to New York City Agencies

• Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
• Managed client portal to ensure insurance information updated
• Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
• Answered calls and scheduled appointments for those who have challenges using portal
• Close case for termed members
• Attend weekly team meetings
• Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided excellent customer services to new, prospective, and existing members
• Opened new accounts, updated, amended, and closed accounts
• Prepared and processed loan files
• Disbursed approved loan amounts
• Used Flexcube software for check processing
• Cash handling
• Prepared verification letters regarding members’ accounts such as indebted and non-indebted, social welfare letters, and settlement letters
• Assist in payroll input
• Maintained updated knowledge on all products and services the credit union is offering
• Provided accurate information regarding products and services to new, prospective, and existing members
• Scheduled loan and memberships appointments with members either by phone contact, direct contact, or emails
• Collaborated with members’ employers regarding agreed payroll deductions for approved loan amount
• Sorted, filed, and maintained filing systems for efficient recordkeeping and easy retrieval
• Trained and served as a mentor to new hires
• Typed memos, correspondence, and other materials
• Engaged in departmental training and meetings at least twice monthly

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Answered incoming phone calls and took messages
• Sorted and organized files, spreadsheets, and reports.
• Data entry
• Used office equipment to check emails, send faxes, make copies
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Analyzed problems and worked with teams to develop solutions.