Alexis Swensen
Elk Ridge,UT
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Universal Member Service Representative
Utah Community Credit Union
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
Shift Lead
Costa Vida
02.2020 - 12.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Science - Family Science
Utah Valley University
Orem, UT08.2024
Associate of Science - Family Science
Utah Valley University
Orem, UT05.2023
High School Diploma -
Salem Hills High School
Salem, UT05.2021
Skills
- Customer Service
- Financial Transactions
- Credit Union Knowledge
- Dispute Resolution
- Teaching techniques
- Multicultural Competence
- Behavior Modification
- Assessment skills
- Child Development
- Family Dynamics
Certification
- Research and Volunteer Work, DCFS - February 2023 - April 2023
- Stronger Families Project Internship, Utah Valley University - January 2024 - April 2024
- Family Wellness Associates Training - May 2023
- Psychological First Aid Training - January 2024
- Suicide Severity Training - January 2024
- Domestic Violence 101 & 102 Training - January 2023
Timeline
Universal Member Service Representative
Utah Community Credit Union
01.2022 - Current
Shift Lead
Costa Vida
02.2020 - 12.2021
Bachelor of Science - Family Science
Utah Valley University
Associate of Science - Family Science
Utah Valley University
High School Diploma -
Salem Hills High School
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