Bailey Swartout
Aledo,IL
Summary
I am a results-driven professional focused on delivering exceptional support for customer needs. I successfully manage concerns and resolve conflicts to maximize customer satisfaction. I offer a strong background in customer relations and communication. I am a hardworking and passionate job seeker with strong organizational skills. I am a strong leader and problem-solver dedicated to promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. I have been recognized as an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Universal Member Service Representative
IH Mississippi Valley Credit Union
Silvis, IL
01.2023 - Current
- Went through CD and New Account trainings along with various workshops to help with workplace etiquette.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Crew Member
McDonald's
Aledo, IL
12.2021 - 01.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Cashier
Walmart
Aledo, IL
04.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Mercer County High School
05.2022
Skills
- Customer Service
- Financial Transactions
- Credit Union Knowledge
- Product Recommendations
- Dispute Resolution
- Relationship Building
- Money handling abilities
- Computer Skills
- Call center experience
- Teamwork and Collaboration
- Problem Resolution
- Product Knowledge
Timeline
Universal Member Service Representative
IH Mississippi Valley Credit Union
01.2023 - Current
Crew Member
McDonald's
12.2021 - 01.2023
Cashier
Walmart
04.2021 - 11.2021
High School Diploma -
Mercer County High School