Michelle Atherden
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Billing Specialist
Car Express Inc.
09.2011 - Current
- Prepare and email itemized invoices for services, process payments and document account updates.
- Manage and monitor all customer accounts to ensure records are accurate and up-to-date.
- Provide excellent customer service by developing and maintaining customer relationships, such as resolving any customer complaints or assisting with inquiries.
- Utilize QuickBooks and Super Dispatch software to manage invoices and payments
- Tracking loads for payroll processing and making bank deposits.
- Communicate with drivers to coordinate timely delivery of vehicles and schedule deliveries/pickups according to customer needs.
Business Owner/Tow Truck Operator
U Tow Girl Inc.
02.2005 - 12.2010
- Consulted with customers to assess needs and propose optimal solutions.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed routine maintenance on truck to keep in working order.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
Education
No Degree -
Northern Arizona University
Flagstaff, AZHigh School Diploma -
Fenster School of Southern Arizona
Tucson Arizona05.1985
Skills
- Patience and Empathy
- Reliability and punctuality
- Customer Assistance
- Complaint Handling
- Friendly and Helpful
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Honest and Dependable
- Team Cooperation
- Organization
Timeline
Billing Specialist
Car Express Inc.
09.2011 - Current
Business Owner/Tow Truck Operator
U Tow Girl Inc.
02.2005 - 12.2010
No Degree -
Northern Arizona University
High School Diploma -
Fenster School of Southern Arizona