Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Austin

Binghamton,NY

Summary

Adept at blending artistic vision with customer service, I've excelled in roles from Artist at Grandmas Groovy Bottles to Secretary at Kotasek Corp, enhancing client satisfaction and operational efficiency. Skilled in office administration and creative problem-solving, I've significantly contributed to project success and streamlined processes, demonstrating a keen ability to exceed expectations.

Overview

29
29
years of professional experience

Work History

Artist

Grandmas Groovy Bottles
01.2015 - Current
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
  • Contributed to creative process through original ideas and inspiration.
  • Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Managed studio operations efficiently, organizing workspace layout while maintaining necessary supplies inventory levels.

HHA

WillCare
10.2011 - 06.2013
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.

Secretary

Kotasek Corp
02.1996 - 04.2010
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Education

GED -

Johnson City
Johnson City, NY
1997

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Follow-up skills
  • Filing

Timeline

Artist

Grandmas Groovy Bottles
01.2015 - Current

HHA

WillCare
10.2011 - 06.2013

Secretary

Kotasek Corp
02.1996 - 04.2010

GED -

Johnson City

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Michelle Austin