Michelle Ayers
Kissimmee,FL
Summary
Versatile team member with over 8 years of experience handling tasks smoothly and efficiently. Eager to contribute and grow within the company. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Sams Club
11.2020 - 10.2023
- Provided exceptional customer service by addressing any issues or concerns promptly
- Skilled at working independently and collaboratively in team environments
- Proven ability to learn quickly and adapt to new situations
- Proved successful working within tight deadlines and fast-paced environments
- Maintained high levels of accuracy in fulfilling orders, ensuring positive customer experiences.
Customer Service Associate
Sams Club
08.2018 - 11.2020
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
- Maintained high levels of product knowledge, providing accurate information to customers
- Trained new associates in company policies and procedures, fostering supportive work environments
- Proactively seek opportunities for personal growth through continuous learning initiatives.
Crew Trainer
McDonald's
07.2015 - 05.2018
- Enhanced crew performance by implementing effective training strategies and customized lesson plans
- Streamlined onboarding process for new employees, resulting in more efficient integrations into the team
- Evaluated crew members' progress and provided constructive feedback for continuous development
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FLHigh School Diploma -
Swansboro High School
Swansboro, NCSkills
- Retail sales experience
- Experience with Microsoft Word, Office, Excel, PowerPoint, Outlook, and Onedrive
- Experience with Google Docs and Google Drive
- POS System Operation knowledge
- Customer Service
- Attention to Detail
- Planning and Organization
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Personal Shopper
Sams Club
11.2020 - 10.2023
Customer Service Associate
Sams Club
08.2018 - 11.2020
Crew Trainer
McDonald's
07.2015 - 05.2018
Associate of Arts - General Studies
Valencia College
High School Diploma -
Swansboro High School