Michelle Babich
Greensburg,PA
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
10
10
years of professional experience
Work History
Relationship Banker
First National Bank Of Pennsylvania
Greensburg, Pennsylvania
09.2021 - Current
- Advised FNB clients on deposit accounts, loans, and credit products.
- Resolved customer concerns through in-person, phone, and digital banking support.
- Referred clients to mortgage, lending, and wealth specialists at First National Bank of Pennsylvania.
- Promoted digital banking enrollment and mobile service features for branch customers.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
Box Office Associate/Show Manager
The Palace theatre
Greensburg, Pa
06.2019 - 03.2020
- Processed ticket sales through box office POS for live event venue
- Managed will call pickup for patrons at theater entrance
- Answered customer questions about seating, schedules, and show policies
- Monitored show flow, safety procedures, and audience access throughout event operations.
- Collaborated with production teams and venue staff to enhance event coordination.
Merchandise Associate
Macys Department Store
Greensburg, Pa
04.2017 - 10.2019
- Maintained merchandise presentation across selling floor following Macy's visual standards.
- Replenished stock from stockroom to sales floor using Macy's inventory procedures.
- Processed merchandise transfers and received shipments with accuracy.
- Assisted customers with product location and basic merchandise questions.
- Supported sales floor teams during busy Macy's store operations.
- Printed labels and tags for for-sale merchandise.
Education
Yough High School
Herminie, PASome College (No Degree) - Medical Coding And Billing
WCCC
Youngwood, PaSkills
- Cross sell products
- Digital banking enrollment
- Cash handling
- Problem solving
- Conflict resolution
- Trust building
Timeline
Relationship Banker
First National Bank Of Pennsylvania
09.2021 - Current
Box Office Associate/Show Manager
The Palace theatre
06.2019 - 03.2020
Merchandise Associate
Macys Department Store
04.2017 - 10.2019
Yough High School
Some College (No Degree) - Medical Coding And Billing
WCCC