Michelle Badgett
O'Fallon,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Insurance Billing Specialist
Alliance Hearing Inc.
O'Fallon, IL
03.2020 - Current
- Worked effectively with medical payers such as BCBS, United Healthcare, commercial insurances to obtain timely and accurate payments.
- Assisted locations with insurance verification
- Processed claims
- Posted data and kept other records concerning outstanding insurance payments and aging reports.
- Handled account payments and provided information regarding outstanding balances.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Patient Care Coordinator
Beltone Hearing Care Center
02.2016 - 03.2021
- Acted as main point of contact for patients, HCPs and other staff by closely reviewing medical charts and maintaining high levels of communication.
- Updated documentation and reports detailing patient records.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
Customer Service Representative
Williards Tailor Shop
03.2015 - 02.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Receptionist
HSHS St. Elizabeth's Hospital
08.2008 - 08.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ06.2012
Skills
- Confidential Records Management
- Electronic Medical Records Management
- Healthcare Terminology
- Microsoft Office
- Customer Satisfaction
- Administrative Support
- Process Payments
- Review Documents
- Customer Contact
- Past Due Balance Management
- Correspondence Writing
- Records Management Systems
Timeline
Insurance Billing Specialist
Alliance Hearing Inc.
03.2020 - Current
Patient Care Coordinator
Beltone Hearing Care Center
02.2016 - 03.2021
Customer Service Representative
Williards Tailor Shop
03.2015 - 02.2016
Receptionist
HSHS St. Elizabeth's Hospital
08.2008 - 08.2012
Bachelor of Science - Healthcare Administration
University of Phoenix
Similar Profiles
Ashley MabryAshley Mabry
Medical Records Specialist at Alliance Ent and Hearing CenterMedical Records Specialist at Alliance Ent and Hearing Center
BOBBY WILLIAMSBOBBY WILLIAMS
Patient Care Relation II at Beltone Hearing Aids/Alliance CommunicationsPatient Care Relation II at Beltone Hearing Aids/Alliance Communications
Susan SchmitSusan Schmit
Client Experience Specialist at Lifestyle Hearing Corp; Collier Hearing; Hear USAClient Experience Specialist at Lifestyle Hearing Corp; Collier Hearing; Hear USA
KATHERINE REMERKATHERINE REMER
Customer Service Representative at Thermofisher ScientificCustomer Service Representative at Thermofisher Scientific
Sarah Smith ZeisSarah Smith Zeis
Substitute Teacher at O'Fallon C.C. District 90Substitute Teacher at O'Fallon C.C. District 90