MaKenzie Letson
Hundred,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Insurance and Billing Specialist
Bio-Imaging, Inc.
02.2020 - Current
- Verified patient insurance coverage and benefits for medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Hostess
Logan's Roadhouse
09.2018 - 02.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Shoe Carnival
03.2017 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Austin High School
Decatur, AL12.2017
Skills
- Electronic Medical Records Management
- Past Due Balance Management
- Confidential Records Management
- ICD-10 Coding
- Microsoft Office
- Healthcare Terminology
- Customer Satisfaction
- Cash Management
- Credit and Cash Transactions
- Till Counting
- Cash Drawer Management
- Guest Experience Management
- Dining Area Maintenance
- Phone Inquiries
- Wheelchair Support
- Guest Flow
Timeline
Insurance and Billing Specialist
Bio-Imaging, Inc.
02.2020 - Current
Hostess
Logan's Roadhouse
09.2018 - 02.2020
Cashier
Shoe Carnival
03.2017 - 08.2018
High School Diploma -
Austin High School
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