Sara Robbins
Customer Satisfaction
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Insurance/Billing Specialist
ConnectiveRx
Pittsburgh, PA (Remote)
01.2022 - Current
- Processed payment via telephone with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Entering insurance and medical information for copayment transactions
- Carefully review insurance EOB's and medical documents to accurately process claims after patient's treatment
- Utilized various software programs to create treatments.
- Manage inbound/outbound calls to specialty pharmacies and medical offices to provide patient's copay information in order to ensure patient will stay covered for medication.
Healthcare Recruiter
JEVS Home Care
Pittsburgh, PA
06.2020 - 12.2021
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Utilized social media sites to recruit new employees.
- Scheduled interviews with other healthcare professionals.
Pharmacy Care Representative
The Art Of Medicine
Philadelphia, PA
01.2017 - 06.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma -
06.2017
Skills
- Check Encoding and Canceling
- Administrative Support
- Outpatient Procedures
- Billing Document Creation
- Electronic Medical Records Management
- Billing Statement Management
- Customer Satisfaction
- Healthcare Terminology
- Issue and Complaint Resolution
- Health Education
- Word Processing
- Policy and Procedure Adherence
Certification
- First Aid/CPR Certified
Timeline
Patient Insurance/Billing Specialist - ConnectiveRx
01.2022 - Current
Healthcare Recruiter - JEVS Home Care
06.2020 - 12.2021
Pharmacy Care Representative - The Art Of Medicine
01.2017 - 06.2020
Pennsylvania Charter Cyber School - High School Diploma,