Sara Robbins
Customer Satisfaction
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Insurance/Billing Specialist
ConnectiveRx
01.2022 - Current
- Processed payment via telephone with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Entering insurance and medical information for copayment transactions
- Carefully review insurance EOB's and medical documents to accurately process claims after patient's treatment
- Utilized various software programs to create treatments.
- Manage inbound/outbound calls to specialty pharmacies and medical offices to provide patient's copay information in order to ensure patient will stay covered for medication.
Healthcare Recruiter
JEVS Home Care
06.2020 - 12.2021
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Utilized social media sites to recruit new employees.
- Scheduled interviews with other healthcare professionals.
Pharmacy Care Representative
The Art Of Medicine
01.2017 - 06.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma -
06.2017
Skills
- Check Encoding and Canceling
- Administrative Support
- Outpatient Procedures
- Billing Document Creation
- Electronic Medical Records Management
- Billing Statement Management
- Customer Satisfaction
- Healthcare Terminology
- Issue and Complaint Resolution
- Health Education
- Word Processing
- Policy and Procedure Adherence
Certification
- First Aid/CPR Certified
Timeline
Patient Insurance/Billing Specialist - ConnectiveRx
01.2022 - Current
Healthcare Recruiter - JEVS Home Care
06.2020 - 12.2021
Pharmacy Care Representative - The Art Of Medicine
01.2017 - 06.2020
Pennsylvania Charter Cyber School - High School Diploma,
- First Aid/CPR Certified
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