Efficient billing professional with 12 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
15
15
years of professional experience
Work History
Insurance Medical Billing Specialist
Frost-Arnett
Nashville, TN
01.2022 - Current
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Performed targeted collections on past due accounts aged over 120 days.
Lead Certified Medical Assistant/Insurance Claims Specialist
Alliance Spine and Pain Center, PRN
Augusta, GA
10.2019 - Current
Documents specific claims by completing and recording forms, reports, logs, and records.Ensures accuracy of patient demographics and insurance information in EMR
Place outbound calls to insurance companies, guarantors, patients, doctors’ offices and/or facilities and handle incoming calls as necessary utilizing proper customer service protocol.Assists in answering phones, e-scribing meds to pharmacy
Research claim status with carriers via various portals to reach resolution and payment of claims.Scribe for physician while in patient room
File appeals on denials involving timely filing, pre-certifications, and services provided by multiple providers on the same date of service.
Works as phone triage nurse when needed.
Responsible for tracking the number of accounts worked and keeping staff informed of fluctuations in volume, patters of problems, etc.
Making weekly schedule for employees and holding monthly staff meetings.
Medical Scribe
Scribe America
Augusta, GA
12.2021 - 03.2022
Document the physician dictated patient history, review of symptoms, meds, and allergies.
Working with a physician to submit medical records.
Completing administrative tasks efficiently and helping the physician e-scribe medications.
Accompany the physician upon patient interview and examination.
Completing administrative tasks which include insurance eligibility, timely filing of appeals, inpatient authorizations, and helping when needed in medical records.
Clinical Certified Medical Assistant
Pediatric Partners of Augusta
02.2017 - 09.2019
Performed immunization administration and phlebotomy for infants-18 years of age
Answer multi-phone system, greeting patients, filing, faxing, plus entering patient data into the
EHR/EMR
Accurately verified insurance coverage to attain authorization for services from website/phone
Collected and duly processed various payments including deductibles and patient co-pays
Scheduling appointments and referrals, plus scribing for physicians
Efficiently roomed and triaged patients for 6 physicians in an extremely busy practice, plus
worked after hours clinic
Performed eye exams, hearing/vision tests for school age children.
Lead Clinical Certified Medical Assistant
U S CARENET
09.2017 - 02.2018
Triage/screen telephone calls related to patient care, enters all information promptly into
Electronic Health Record
Acts as a liaison for assigned patients, and documents all concerns and follow-up to the RN
Coordinated patient referrals with specialty practices
Works collaboratively with physician’s offices or medication refills, appointments, and referrals
Document all communication and coordination of patient contacts on a monthly basis for
Medicare
Recognizes the implementation of dosages, interactions, side effects, adverse effects, and
administration of drugs as they apply to patients
Advance new hires learning through exemplary instruction by following an established course
training outline
Coordinating clinical staff and assisting office managers, and preparing staff schedules.
Certified Medical Assistant
Augusta OB/GYN Oncology Associates
05.2017 - 09.2017
Send specimens to various facilities for testing, biopsies, STAT lab work, 24 hour urine
specimens
Greet and prepare patients for their visit with the provider by obtaining vital signs, and other
information
Prepares and sanitizes all exam rooms for the day as well as in between each patient
Assist with pap smears, biopsies, and other medical/surgical procedures
Assist with diagnostic tests and clinical procedures such as venous and capillary blood draws
Prepare and sterilize instruments and maintain equipment and patient care areas clean and orderly
Explain treatment protocols, update and file patient records, record treatment, and filling out
insurance forms.
Medical Assistant
Augusta Vascular Center
Augusta, GA
08.2016 - 06.2017
Perform nursing procedures such as: dressings of wounds, cleaning ulcers, changing unnaboot,
applying tubigrip compression socks
Escort patients to exam rooms, interview patients, draw labs, take vital signs, and document all
information in patient chart
Ensure all related reports, labs and information is filed and available in patient's medical records
prior to their appointment, keep records of anesthesia during, after surgical procedures
Keep exam rooms stocked with medical supplies, maintain and sterilize as needed.
Certified Medical Assistant
Trinity Hospital
Augusta, GA
02.2016 - 05.2017
Verifies patient information by interviewing patient; recording medical history; confirming
purpose of visit
Prepares patients for examination by performing preliminary physical tests; taking blood
pressure, weight, and temperature; reporting patient history summary
Secures patient information and maintains patient confidence by completing and safeguarding
medical records; completing diagnostic coding and procedure coding; keeping patient information
confidential
Counsels patients by transmitting physician's orders and questions about medicines and
procedures
Schedules surgeries by making arrangements with the surgical center; verifying times with
patients; preparing charts, pre-admission and consent forms
Maintains safe, secure, and healthy work environment by establishing and following standards
and procedures; complying with legal regulations
Keeps supplies ready by inventorying stock; placing orders; verifying receipt
Keeps equipment operating by following operating instructions; troubleshooting breakdowns;
maintaining supplies; performing preventive maintenance; calling for repairs.
Inpatient Authorization Registrar, Medical Assistant
University Hospital
04.2010 - 08.2016
Communicate with insurance carriers to check status of pending authorizations for
inpatient/diagnostic procedures via phone or website
Manage submissions of service authorizations and follow up processing of approvals, contacts
providers with authorizations/denials and appeals
Perform vital signs, obtain patients medical history, schedule appointments, and prepare next day
assignments
Verify and obtain patient insurance/prior authorizations through Commercial/Medicaid websites
or phone voice response systems prior to admissions
Responsible for pending claims reports on claims received without prior authorization to research
and review eligibility
Perform EKG’s, and prep patients for cardiovascular procedures, apply Holter Monitors to
patients.
Medical Billing/Insurance Follow-up Specialist at University of Toledo PhysiciansMedical Billing/Insurance Follow-up Specialist at University of Toledo Physicians
Medical Billing Specialists – Insurance Follow Up Specialist at Omega Healthcare/Himagine SolutionsMedical Billing Specialists – Insurance Follow Up Specialist at Omega Healthcare/Himagine Solutions
Insurance Billing Specialist II at Washington University School of Medicine RadiologyInsurance Billing Specialist II at Washington University School of Medicine Radiology