Michelle Baldwin
Richmond,VA
Summary
I am an enthusiastic bartender with over 15 years of experience, including bar management for the past ten years. I am a self-motivated individual, always willing to help the team in whatever capacity is needed. I have an effective and efficient management style. I can simultaneously manage the needs of the staff and patrons throughout each shift. A skilled multitasker, I am comfortable juggling competing priorities. My positive energy and customer interactions encourage our patrons to return. I am creative with new ingredients and flavors for cocktails.
Overview
14
14
years of professional experience
Work History
Bartender/Manager
Cellar Restaurant
Blacksburg, VA
05.2013 - 04.2024
- Effectively and quickly learned the server role in a fast paced, high-volume restaurant.
- Promptly promoted to an increased role as bartender.
- Responsible for weekly staffing schedules which includes three different schedules for the restaurant, bar and bottle shop.
- Monitored daily checklists to keep other bar staff members on task.
- Performed monthly ordering of necessary supplies such as glasses, tools, and garnishes while staying cost effective.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Crafted various flavored simple syrups and created recipes for signature cocktails weekly.
- Planned and hosted events such as liquor tastings, game nights and musical appearances and promoted them within the community.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Was an overall team leader that worked alongside employees yet also took care of any turbulence in the workplace or to do with customers.
Bartender/Server
Ruby Tuesday
Christiansburg, VA
01.2010 - 05.2013
- Greeted and sat patrons.
- Assisted with deliveries of food and organization of orders.
- Gained experience serving an extensive menu which included brunch, lunch, and dinner.
- Successfully able to bartend a large bar which encouraged many patrons to become regulars at my bar.
Kitchen Designer Intern
Cyr Lumber and Home Center
Windham, NH
05.2012 - 08.2012
- With a focus in kitchen and bathroom design at Virginia Tech, here I learned what a job would look like in that field.
- Set up client consultations both in the home center and at potential job sites.
- Organized each designers previous projects to easily find collections and design processes used.
- Budgeted jobs to offer quotes to potential clients.
Education
Bachelor's degree - Housing and Resource Management
Virginia Tech
12.2012
Skills
- Menu planning
- Restaurant and bar management
- Inventory management
- Schedule management
- Use of POS
- Upselling
- Cash handling
- Outstanding customer service
- Positive attitude
- Team player
Languages
Spanish, Intermediate
References
References available upon request.
Timeline
Bartender/Manager
Cellar Restaurant
05.2013 - 04.2024
Kitchen Designer Intern
Cyr Lumber and Home Center
05.2012 - 08.2012
Bartender/Server
Ruby Tuesday
01.2010 - 05.2013
Bachelor's degree - Housing and Resource Management
Virginia Tech