Michelle Barnes
Mount Carroll,IL
Summary
Successful at keeping callers calm and retrieving required information to support police and other first responders. Experience with reading maps, understands tracking information and providing timely updates to field personnel. Im a dedicated 911 Dispatcher offering over 7 years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Jo Daviess County Sheriff's Office
01.2024 - Current
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assisted callers in emergency situations with appropriate information and support.
911 Telecommunicator
Carroll County Sheriff's Office
07.2017 - 12.2023
- Worked flexible hours; night, weekend, and holiday shifts.
- Received public emergency and non-emergency calls, prioritizing them in order to effectively dispatch official units such as police, fire and EMS.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Emergency Medical Technician
Lanark Fire Department
03.2008 - 03.2018
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Evaluated patient vital signs and status to determine care needs.
Education
High School Diploma -
West Carroll High School
Savanna, IL05.2007
Skills
- Medical Emergency Response
- Secure Sensitive Information
- Dispatch First Responders
- Stress Tolerance
- Computer-Based Dispatch Systems
- Basic Life Support Knowledge
- Crisis Management
- Map Reading Skills
Certification
- LEADS Certified
- Law Enforcement Dispatch Certified
- Emergency Medical Dispatch Certified
- Fire Service Dispatch Certified
- Spillman CAD Admin Certified
Timeline
911 Telecommunicator
Jo Daviess County Sheriff's Office
01.2024 - Current
911 Telecommunicator
Carroll County Sheriff's Office
07.2017 - 12.2023
Emergency Medical Technician
Lanark Fire Department
03.2008 - 03.2018
High School Diploma -
West Carroll High School
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