Summary
Overview
Work History
Education
Skills
Training
Timeline
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MICHELLE BARROQUILLO

Monterey Park,California

Summary

Dynamic and results-driven collections and financial operations professional with 20+ years of experience in the entertainment industry, including progressive roles at The Walt Disney Company. Expertise in accounts receivable, collections strategy, credit risk mitigation, dispute resolution, and cross-functional collaboration. Proven record of recovering high-value aged receivables, streamlining processes, and managing both internal and external stakeholders. Known for delivering insights that reduce DSO and bad debt while improving cash flow and compliance.

Overview

21
21
years of professional experience

Work History

Senior Financial Accounting Analyst

The Walt Disney Company
Glendale, CA
03.2022 - Current
  • Oversaw accounting for Hulu Originals from development to launch; ensured talent payments, cost tracking, and compliance with contract terms.
  • Reviewed and analyzed complex agreements to determine accurate accounting treatment and risk exposure.
  • Partnered with internal stakeholders (BA, Studio, and Payables) to streamline cost reporting and payment processing.
  • Maintained detailed tracking of project lifecycle, identifying abandoned projects and managing write-offs.
  • Collaborated cross-functionally to address unresolved financial issues and reconciliations, with a focus on process optimization.
  • Developed monthly and quarterly reporting packages, including journal entries, footnotes, and disclosures.

Key Achievements:

  • Refined project tracking and milestone reporting aligned with corporate policies.
  • Streamlined project write-off process, transitioning to a monthly cadence for faster risk recognition.
  • Simultaneously supported dual roles (AdSales & Content Accounting) across multiple lines of business with zero disruption to SLA metrics.

Senior Financial Accounting Analyst

Disney Digital Network
12.2017 - 10.2023
  • Led collections and revenue recognition for DDN, overseeing account activity, resolving billing issues, and reducing aging balances.
  • Collaborated with Credit and Collections, Sales, and Finance to manage customer claims, disputes, and complex account reconciliations.
  • Liaised with global operations to resolve discrepancies and support collection and reporting accuracy.
  • Provided leadership in transitioning A/R to Bristol COE and onboarding new technology tools (Operative One, DSMP).
  • Supported contract change management and payment compliance through ProAct and SAP.

Key Achievements:

  • Reduced legacy A/R from Maker Studios by 60% through targeted dispute resolution and global collaboration.

Collections Analyst

The Walt Disney Company
09.2013 - 12.2017
  • Managed $300M A/R portfolio spanning 350+ accounts across TV, radio, digital, and international markets.
  • Investigated complex aging issues, contract misalignments, and customer system barriers to facilitate payment.
  • Delivered strategic reports and alerts to leadership on delinquent accounts and risk exposure.
  • Represented the department in cross-functional initiatives, identifying process improvements and system enhancements.

Key Achievements:

  • Reduced DSO by 38%, from 48 to 30 days, through improved payment channel adoption and internal escalation.
  • Recovered over $16M in aged receivables by resolving invoice and contract disputes across multiple platforms.
  • Flagged and resolved over $3.4M in short-paid invoices due to misaligned contract extensions.

Senior Collections Analyst / Credit Administrator

The Walt Disney Company
01.2004 - 01.2013
  • Oversaw $59M–$750M in A/R balances across LATAM, retail, and distribution accounts.
  • Led a team of up to 8 junior staff, conducted performance reviews, and drove departmental training initiatives.
  • Negotiated settlements, managed security instruments, and administered accounts under risk of bankruptcy or default.
  • Tested and implemented system enhancements in SAP, Siebel, and DocView to improve collection workflow.

Key Achievements:

  • Negotiated Disney’s first major national retailer settlement to resolve 360+ days of aging claims.
  • Identified $11M in held invoices and coordinated cross-departmental action for immediate customer payment.
  • Recovered nearly $2M in underpaid or missed invoices due to EDI, SKU, or contract setup errors.

Education

Bachelor of Science (B.S.) - Accounting

California State University Los Angeles

Skills

  • Credit & Collections Strategy
  • Risk Mitigation & Dispute Resolution
  • Bad Debt & Bankruptcy Management
  • Leadership & Staff Development
  • SAP ProAct GetPAID Salesforce
  • Customer Relationship Management
  • KPI/ SLA Management Vendor Oversight
  • Contract Compliance & Review
  • Data Analysis & Reporting Tableau
  • Communication & Negotiation
  • SAP ProAct Operative 1 GetPAID Tableau DSMP Google AdManager NCS Airtable Salesforce Visio Smart Accounting

Training

  • Disney University – Management Journey Seminar
  • Franklin Covey – 7 Habits of Highly Effective People
  • Crucial Conversations – Great Leaders, Great Teams

Timeline

Senior Financial Accounting Analyst

The Walt Disney Company
03.2022 - Current

Senior Financial Accounting Analyst

Disney Digital Network
12.2017 - 10.2023

Collections Analyst

The Walt Disney Company
09.2013 - 12.2017

Senior Collections Analyst / Credit Administrator

The Walt Disney Company
01.2004 - 01.2013

Bachelor of Science (B.S.) - Accounting

California State University Los Angeles
MICHELLE BARROQUILLO