Michelle Bates
gulfport,United States
Summary
Previous Retail Manager with years of experience, specializing in team management, retail sales, and operations management. A proven track record of improving customer satisfaction by 30%. In addition to retail management experience, I also have 10 years of management experience in the restaurant industry.
Overview
27
27
years of professional experience
Work History
cashier
Goodwill
Gulfport, MS
04.2023 - Current
- Excellent customer service skills, was able to handle a variety of transactions, and was always able to keep the store running smoothly
- Maintained a clean and organized work area and was able to handle difficult customers with ease
- Highly motivated and always looking for ways to improve her skills.
- Excellent communication skills, both verbal and written.
- They are organized and detail-oriented with a strong work ethic.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
Retail Manager
Dollar
02.2022 - 02.2023
- Ensures that the store runs smoothly and meets or exceeds customer expectations
- Trains and supervises employees
- Serves as the point of contact for customers and manages inventory
- Provides training and support to employees.
Lead Custodian
Harrison County Schools
04.2015 - 06.2021
- Serve as the senior custodian for a school with over 500+ students, support faculty and staff with cleanups, classroom organization, and help maintain a safe and hygienic environment.
Janitorial Supervisor
Mid-South Building Services
07.2008 - 06.2015
- Supervised and managed a team of 22 janitors
- Ensured that all areas of the building were clean and in good condition
- Maintained accurate records of work performed and expenses incurred
- Monitored work to ensure standards are met.
Restaurant Manager
Ruby Tuesday
10.1996 - 08.2001
- Lead front-of-house team and back of the house team [including servers, bartenders, cleaning crew, cooks, and hosts and hostesses] to ensure restaurant is presentable to customers
- Trained [30+] staff members on expectations for fine dining service and health and safety compliance
- Handled all customer complaints with tact and diplomacy, quickly resolving any issues
- Explored new ways to streamline operations and drive [revenue and profit] growth
- Developed [weekly] specials, promotion programs, and marketing campaigns.
Education
Marketing, Accounting, Business Law, Business Management -
Franke W. Cox at VaBeach,VA.
08.1990
Skills
- Leadership
- Delegation
- Effective Communication
- Conflict Resolution
- Problem Solving
- Administrative
- Staff Mentoring
- Cash Management
- Returns processing
- Inventory Management
- Customer service excellence
- Time management skills
Timeline
cashier
Goodwill
04.2023 - Current
Retail Manager
Dollar
02.2022 - 02.2023
Lead Custodian
Harrison County Schools
04.2015 - 06.2021
Janitorial Supervisor
Mid-South Building Services
07.2008 - 06.2015
Restaurant Manager
Ruby Tuesday
10.1996 - 08.2001
Marketing, Accounting, Business Law, Business Management -
Franke W. Cox at VaBeach,VA.