Knowledgeable and dedicated customer service professional with extensive experience in service and sales. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Hi, I’m
Michelle Baumgardner
Sales
Logansport,In
Summary
Overview
20
For the last 13 years I have been home raising 3 children
Work History
Aflac, IN
Agent/Representative/DSC
2003.03 - 2015.01 (11 education.years_Label & 10 education.months_Label)
Job overview
- Marketing, prospecting, and establishing new payroll accounts.
- Presented and enrolled need based policies
- Administrative duties, scheduling, record keeping
- Account services and claims
- Led, maintained, and implemented training courses for new agents
- Developed a new district that produced sales 30% over quota the first 3 quarters
- placed top 10 in state 2 years in a row
- Exhibited high energy and professionalism when dealing with clients and staff.
- Proven ability to learn quickly and adapt to new situations.
Premier Preneed/Fisher Funeral Home
Pre-need Counselor
01.2004 - 01.2006
Job overview
- Engaged clients in conversation to determine needs and wants
- Acted as client advocate to coordinate services and arrangements
- Wrote life insurance policies to secure the cost of pre-arranged services
- Designed services, presented merchandise, and recorded final wishes with commitment to individuals and their families
Retail StoreLogansport, IN
Sales Associate
09.1994 - 01.2000
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Logansport High SchoolLogansport, IN
High School Diploma
05.1996
University Overview
Skills
- Sales Expertise
- Retail Sales Customer Service
- Microsoft Word
- Customer Relations
- Team Development
- Critical Thinking
- Closing Sales
- Customer Relationship Management
- Calm and Professional Under Pressure
- Account Management
- Credit Card Payment Processing
- Active Listening
- Order Fulfillment
- Recordkeeping Strengths
- Scheduling Appointments
- Money Handling Abilities
- Customer Satisfaction
- Customer Communication
- Problem-Solving Ability
- Managing Multiple Tasks
Quote
Sometimes the questions are complicated and the answers are simple.
Timeline
Pre-need Counselor
Premier Preneed/Fisher Funeral Home
01.2004 - 01.2006
Agent/Representative/DSC
Aflac
2003.03 - 2015.01 (11 education.years_Label & 10 education.months_Label)
Sales Associate
Retail Store
09.1994 - 01.2000
Logansport High School
High School Diploma
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