Michelle Bautista

Assists clients and service coordinators in finding generic resources such as Calfresh, Medi-Cal, SSI, Calworks

Attends outreach events to educate people within the community about North Bay Regional Center Services

Provides Generic Resource Training to new and seasoned employees

Develops Generic Resource training materials

Identifies contact person in other agencies to collaborate and provide resources to clients

Partners with other agencies within the Filipino and Asian Community to assist the Filipino and Asian population access NBRC services

Utilizes diverse instructional strategies to engage employees and improve grasp of material.

Identifies useful resources and coordinated referrals.

Helps formulate diversity and equity plans and complied with all outlined improvement goals.

Collaborates with managers to identify gaps and formulate solutions to help clients access generic resources

• Interviews clients to determine eligibility for various programs
• Reviews applications and other documents for completeness
• Answers phone calls from clients to assists with issues with their Medi-Cal and/or CalFresh
• Works with different teams, other counties, and other entities to either deny or approve applications
• Reviews various documents as submitted and assigned
• Reviews budgets and makes calculations to determine eligibility for different programs
• Assists clients with choosing health insurance plan on Covered Ca
• Participates in different teams and offer suggestions for improvement of current processes
• Serves as a Tagalog interpreter.
• Resolved discrepancies with client applications to verify eligibility.
• Assisted clients with accurate eligibility form, application and document completion.
• Processed and certified documents for accuracy and compliance with government regulations.
• Communicated with people from various cultures and backgrounds on application process.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.

• Interviewed clients to determine eligibility for various programs
• Reviewed applications and other documents for completeness
• Answered phone calls from clients to assist with issues with their Medi-Cal and/or CalFresh
• Worked with different teams, other counties, and other entities to either deny or approve applications
• Reviewed various documents as submitted and assigned
• Reviewed budgets and made calculations to determine eligibility for different programs
• Assisted clients with choosing health insurance plan on Covered Ca
• Participated in different teams and offer suggestions for improvement of current processes.

• Revised documents utilizing various computer programs such as Microsoft Word and Excel
• Created/Built bill of materials for various products using ERP and other computer programs
• Assisted in new product launch
• Represented documentation group in meetings
• Interacted with various groups
• Updated departmental reports
• Completed projects as assigned.
• Collaborated with quality assurance team to comply with regulatory requirements
• Provided staff training and mentorship in preparing process materials

• Assisted manufacturing personnel with discrepancies
• Reviewed batch records according to written procedures
• Calculated step and batch yields
• Reviewed chromatograms
• Initiated and closed change records
• Revised GMP documents
• Created/revised training documents
• Assisted in regulatory inspections
• Performed internal audits
• Trained other personnel on various tasks
• Subject matter expert on several computer applications
• Participated in various projects as assigned.
• Educated employees on specific QA standards and confirmed regulatory standards
• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
• Addressed non-conformance issues, pausing production to correct errors
• Promoted adherence to quality standards by educating personnel on quality assurance protocols
• Fixed identified issues to increase productivity and boost workflows
• Analyzed quality and performance data to support operational decision-making
• Implemented process improvements to increase productivity in quality assurance operations
• Reported problems and concerns to management
• Inspected items and compared against standards to meet regulatory requirements
• Developed and implemented procedures to meet product quality standards
• Conducted data review and followed standard practices to find solutions

• Reviewed GMP documents following written procedures
• Entered/Verified QC test results
• Reviewed chromatograms
• Calculated step and batch yields
• Revised GMP documents
• Prepared reports of various cycle times
• Initiated discrepancy records as needed
• Completed projects as directed.
• Fixed identified issues to improve workflows
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions
• Educated employees on specific QA standards and confirmed maintenance of standards

• Concentrated recombinant factor VIII by ultrafiltration
• Purified recombinant factor VIII by ion-exchange, size exclusion, and immunoaffinity column chromatography
• Revised GMP documents
• Operated the Distribution Control System
• Entered test results and records into Paradox
• Trained fellow technicians on applicable tasks.