MICHELLE BAYSINGER-RECHTIEN
Dickinson,TX
Summary
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Diligent Nurse Case Manager with background in patient care and nursing. Skilled in managing complex medical conditions and supporting patient recovery. Demonstrated expertise in critical thinking and effective communication.
Dynamic individual with hands-on experience in Case Management/Utilization Review and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings more than 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registered Nurse, Connect Care Program Manager
Department of Defense
Fort Bliss, TX
08.2017 - Current
- Hybrid Nursing Position combining complex case management, utilization review serving Tricare beneficiaries and active-duty Soldiers.
- Led cross-functional teams to implement behavioral health initiatives and improve service delivery.
- Developed strategic plans aligning departmental goals with community needs and organizational objectives.
- Streamlined operational processes, enhancing efficiency in service provision across multiple programs.
- Facilitated training sessions for staff, promoting best practices in behavioral health service delivery.
- Engaged stakeholders through collaborative partnerships, fostering community outreach and support initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Analyzed program outcomes, utilizing data to inform decision-making and drive continuous improvement efforts.
- Mentored junior staff, providing guidance on project management principles and behavioral health standards.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Participated in vendor selection and management process for program initiatives.
- Interacted well with customers to build connections and nurture relationships.
- Implementation and operations of the Connect Care Program (CCP) at the Medical Treatment Facility (MTF), ensuring high-quality, cost-effective behavioral health care for Tricare beneficiaries.
- Advised leadership on CCP development, management, and process improvements, aligning practices with regulatory policies.
- Managed daily CCP operations, conducted comprehensive nursing assessments, and developed patient-centered care plans.
- Analyzed clinical approaches, population health data, and MTF culture to recommend short- and long-term healthcare strategies.
- Prepared and presented data reports, briefings, and performance improvement summaries to leadership.
- Coordinated staff training on CCP tools and concepts, enhancing behavioral healthcare delivery.
- Acted as liaison between Tricare, MTF providers, civilian networks, and utilization management teams.
- Identified and addressed quality of care, fraud, and abuse concerns.
- Managed comprehensive epidemiology and communicable disease prevention programs for the, including ordering labs, medications, radiographs, and referrals to specialty providers.
- Collaborated on multi-disciplinary teams for emergency preparedness, bioterrorism initiatives, and weapons of mass destruction training.
- Conducted work site visits to educate military and civilian populations on surveillance results and disease prevention.
- Developed and implemented epidemiological programs, coordinated mass vaccination campaigns, and administered immunizations to support Soldier Readiness and community wellness.
- Prepared and submitted timely, accurate reports to inform higher authorities of reportable diseases and incidents while coordinating community health and wellness activities with diverse personnel.
- Supervise five nurse case managers.
Registered Nurse Case Manager (NCM)
Warrior Transition Battalion
Fort Bliss, Texas
07.2012 - 08.2017
- Served as Nurse Case Manager (NCM) with the Warrior Transition Battalion’s Community Care Unit, managing care coordination for over 30 oncology patients as the primary NCM and recognized oncology case management expert.
- Coordinated care with civilian providers across West Texas, New Mexico, Arizona, and Southern California, securing Tricare authorizations, educating patients and families, and maintaining detailed medical records with biweekly Soldier contact.
- Planned and evaluated healthcare for high-risk, chronically ill patients, delivering advanced clinical nursing and customized care plans to achieve quality outcomes.
- Responsible for the training and supervision of nine nurse case managers.
- Developed training for all nurse case managers within the Warrior in Transition Battalion.
- Briefed command on progress, managed Fit for Duty determinations, and supervised emergency and critical cases.
- Established quality review processes and clinical pathways to address staff training gaps and support optimal recovery for complex cases.
Registered Nurse
01.2003 - 01.2012
- Prior Registered Nurse and Charge Nurse experience in occupational health, epidemiology, home health, vaccinations, case management, and utilization review.
- Employment with various companies including civilian healthcare settings, and federal contracting at Wilford Hall, Lackland Air Force Base, San Antonio, TX.
- Warrior Transition Unit, Fort Stewart, GA, and Medical Center Enterprise, Enterprise, AL.
Education
A.S. - Advanced Nursing
Columbia College
Columbia, Missouri12.2002
Practical Nursing - undefined
Columbia Public School Program of Practical Nursing
Columbia, Missouri03.1995
Skills
- Certified Case Manager
- Appointment Scheduling and Coordination
- Data Collecting / Reporting
- Occupational Health
- Quality Assessments and Referrals
- Epidemiology
- Tricare Beneficiary Case Manager
- Collaboration expert
- Complex Case Management
- Medication and IV administration
- Documentation and charting
- Patient assessment
- Strong clinical judgment
- Patient education and counseling
- Clinical judgment
- Patient and family advocacy
- Compassion and empathy
- Care planning
- Patient management
- Care plan development
- Nursing staff leadership
- EMR systems
- Complex Problem-solving
- Maintaining privacy
- Relationship building
- Chart updating
- EMR / EHR
- High level of autonomy
- Chronic disease management
- Staff supervision
- Patient relations
- Treatment Planning
- Emotional awareness
- Emotional intelligence
- Acute care expertise
- Case management
- Medical records management
- Mental health nursing
- At-risk patient care
- Call triaging
- Home health care
- Setting up referrals
- Evaluations
Accomplishments
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Documentation - Ensured charting accuracy through precise documentation.
- Supervised team of 5-7 staff members.
Certification
- Basic Life Support, 2024-01-01
- Commission for Case Manager Certification (CCM), 2012-01-01
- Army Nurse Case Management Course, 2011-01-01
- Air Force Nurse Case Management Course, 2009-01-01
Timeline
Registered Nurse, Connect Care Program Manager
Department of Defense
08.2017 - Current
Registered Nurse Case Manager (NCM)
Warrior Transition Battalion
07.2012 - 08.2017
Registered Nurse
01.2003 - 01.2012
Practical Nursing - undefined
Columbia Public School Program of Practical Nursing
A.S. - Advanced Nursing
Columbia College
Awards
- Department of Defense Health Affairs Coin from Assistant Secretary of Defense, 2015-01-01
- Nurse Case Manager Cadre of Excellence Award Nominee, 2014-01-01
- Nurse Case Manager Award Nominee, 2013-01-01
- Civilian Service Award
- 2012-01-01
- 2024-01-01
Achievement Medal for Civilian Service
Achievement Medal for Civilian Service 2012
Certification of Appreciation 2024
Both awards are for going above and beyond.