Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Office Assistant Supervisor
Kettering Health Network
Kettering, OH
10.2022 - Current
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Evaluated employee performance and coached and trained to improve weak areas.
Worked with management team to implement proper division of responsibilities.
OA II
Kettering Health
Huber Heights, OH
05.2019 - 10.2022
Followed all company policies and procedures to deliver quality work.
Listened and responded to customer requests and forwarded necessary information to superiors.
Interpreted clients' needs and introduced services to fit specific requirements.
Assisted with staff training to enforce quality, safety and sanitation guidelines.
Office Administrator
Gahndi Gi Group
Dayton,OH
09.2016 - 05.2019
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Managed billing for pathology lab.
Medical Biller
Kettering Health
Miamisburg, OH
04.2011 - 05.2016
Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Reviewed patient diagnosis codes to verify accuracy and completeness.
Adhered to established standards to safeguard patients' health information.
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