Michelle Berg
Burlington,MA
Summary
Dedicated professional with expertise in customer service and hospitality. Skilled in relationship building, project management, and effective communication across all levels. Highly organized and reliable, thriving in fast-paced environments while consistently meeting high standards.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Arlington Family Practice
Arlington, MA
03.2023 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments and collected co-payments.
- Provided administrative and customer service to enhance patient experience and streamline workflow.
- Communicated effectively with physicians, nursing staff, technicians, and medical assistants to facilitate daily operations.
- Managed office phone lines, ensuring timely communication by checking voicemail, returning calls, and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Patient Access Specialist
Lahey Hospital & Medical Center
06.2021 - 02.2023
- Verified demographics and insurance information to register patients in the computer system.
- Assembled registration paperwork and placed identification bands on patients to facilitate accurate identification and streamline admission process.
- Obtained signatures for privacy laws and consent for treatment to ensure compliance and protect patient rights.
- Greeted patients and visitors in person or via telephone, addressing inquiries and providing directions to enhance patient experience.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
Area Reservations Coordinator
Nine Zero Hotel
01.2005 - 06.2020
- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Exceeded targets consistently for performance, service quality and raw reservation numbers.
- Managed online booking systems such as Expedia, Hotels.com and Booking.com.
- Answered questions regarding availability, rates, amenities, special offers and policies.
- Collaborated with sales team to promote special packages.
- Generated reports detailing reservation history, occupancy levels and revenue numbers.
- Built and maintained productive relationships with employees.
Education
Medical Administration and Billing/ Coding Program -
Millennium Training Institute
Woburn01-2005
Associates - Travel and Tourism
Newbury College
Brookline05-1991
Skills
- Patient registration
- Insurance verification
- Front desk operations
- Appointment management
- Availability management
- Organization and time management
- Attention to detail
- Multitasking
- Problem-solving
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Medical Receptionist
Arlington Family Practice
03.2023 - Current
Patient Access Specialist
Lahey Hospital & Medical Center
06.2021 - 02.2023
Area Reservations Coordinator
Nine Zero Hotel
01.2005 - 06.2020
Medical Administration and Billing/ Coding Program -
Millennium Training Institute
Associates - Travel and Tourism
Newbury College