Michelle Bernard
Meridian,ID
Summary
Driven Billing Specialist and Accounts & Billing Manager with a proven track record at OGA and Vision Source-Boise. Expert in insurance verification and claims processing, enhancing billing accuracy and optimizing reimbursement. Excelled in customer engagement, resolving discrepancies, and mentoring staff, significantly improving department efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Billing Specialist
OGA
06.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Accounts & Billing Manager
Vision Source-Boise
10.2013 - Current
- Reviewed charges submitted by the physicians to ensure accuracy of codes and diagnosis codes before submitting claims.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Implemented EHR system after using paper charts for several years.
- Managed insurance contracts and recredentialing for the physicians.
- Managed accounts receivable and payable.
Education
Eisenhower High School
Yakima, WA06.1999
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Data entry proficiency
- HIPAA Compliance
- Claim submission
- Denial Management
- Payment posting
- Medical coding knowledge
- Customer Engagement
- Medical Billing Expertise
- Patient account management
Timeline
Billing Specialist
OGA
06.2023 - Current
Accounts & Billing Manager
Vision Source-Boise
10.2013 - Current
Eisenhower High School
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