Michelle Berne

Managed 202 tractor trailer drivers, ensuring strict adherence to safety regulations.

• Coordinated daily schedules, including weekly shifts and vacation coverage.
• Oversaw dispatch operations for all incoming and outgoing loads.
• Monitored customer pick-ups to strengthen relationships with accounts.
• Maintained effective progress across all assigned projects through multitasking.

• Engaged customers to enhance gaming experiences and foster lasting relationships.
• Monitored gaming cash inflow and outflow to ensure accurate comping.
• Provided prompt, courteous responses to customer inquiries.
• Demonstrated extensive knowledge of wines, beers, spirits, and cocktails to guide selections.

• Trained new bartenders on drink recipes and service standards, ensuring consistent quality and service excellence.
• Delivered friendly, attentive service to guests, contributing to positive guest experiences.
• Built a loyal customer base through exceptional service and personalized interactions, fostering repeat business.
• Managed ordering of all wine, liquor, and beer for bar and restaurant operations.
• Assisted in planning and executing successful special events at the venue.
• Monitored gaming to ensure accurate compensation and accountability.

• Delivered exceptional service to guests in high-end dining settings.
• Anticipated customer needs, contributing to increased overall satisfaction.
• Recommended wine pairings tailored to customer preferences, enhancing dining experience.
• Trained in wine and liquor service to enhance guest experiences.
• Coordinated with kitchen staff for timely food delivery and optimal presentation.
• Maintained cleanliness and organization of dining area throughout shifts.
• Addressed customer inquiries and resolved issues with professionalism.