Michelle Beshara
Herald,CA
Summary
Dedicated customer service professional with extensive knowledge of service delivery and a strong track record of multitasking in fast-paced environments. Committed to fostering professional relationships to enhance profitability and drive business results. Proven ability to adapt to diverse customer needs while maintaining high standards of service excellence. Passionate about leveraging skills to contribute positively to team dynamics and organizational success.
Overview
28
28
years of professional experience
Work History
Service Representative
AT&T
06.2000 - 04.2025
- Dedicated order Service Representative in the Government, Education, Medical department. Previous experience as a dedicated billing Service representative, and Winback Service Representative for small business.
- Enhanced client support.
- Handled customer contact for wireline service orders and telecom needs.
- Manages service orders from initiation to finalization.
- Helps customers identify products and services that are best suited for their business needs. Troubleshoot and problem resolution with extreme focus to detail.
- Provide customer service record analysis, inventory, and service details.
- Streamlined processes to support organizational goals.
- Call Center phone handling, e-mail communication, and order tracking experience.
- Maintains strict confidentiality of sensitive data.
- Demonstrated strong multitasking skills while managing up to 30 computer systems.
- Engaged in recognition committees and process optimization.
Office Clerk I
Dignity Health- Mercy Healthcare Sacramento
01.1997 - 01.2000
- Responsible for providing timely and efficient follow-up of unpaid medical claims. Payer types including HMO/PPO, Medicare, Workers Compensation and Third Party Insurance.
- Understanding of physician/hospital billing regulations, professional claims, and billing procedures.
- Data Entry, file and patient record maintenance, phone handling, insurance verification, electronic and mail correspondence.
Education
Real Estate Salesperson License - undefined
Bureau of Real Estate
08.2019
A.S. - General Science
American River College
Sacramento05.2010
A.A. - Liberal Arts
American River College
Sacramento05.2010
Medical Assistant - undefined
High Tech Institute
Sacramento09.1996
Skills
- 25 years of experience working at AT&T as a Service Representative
- Leadership and teamwork skills acquired through multiple positions and departments within AT&T
- Extensive experience as a professional troubleshooter and project manager
- Active in continuing education and volunteering for non-profits
- Customer support
- Business analysis
- Sales support
- Diagnosing issues
- Educating customers
- Work order completion
PROFESSIONAL ACTIVITIES & ACCOMPLISHMENTS
- Received HAL Award from AT&T for the implementation of a new system.
- 2011 AT&T Service Hero Award for exceptional performance.
- Numerous Letters of appreciation and commendations from customer and peers.
Timeline
Service Representative
AT&T
06.2000 - 04.2025
Office Clerk I
Dignity Health- Mercy Healthcare Sacramento
01.1997 - 01.2000
Real Estate Salesperson License - undefined
Bureau of Real Estate
A.S. - General Science
American River College
A.A. - Liberal Arts
American River College
Medical Assistant - undefined
High Tech Institute
Similar Profiles
MARK A. JEFFORDSMARK A. JEFFORDS
Senior Network Project Manager at AT&TSenior Network Project Manager at AT&T
Sergio SaucedoSergio Saucedo
Cable Splicing Technician at AT&TCable Splicing Technician at AT&T
Eonna SmithEonna Smith
Telephone Sales Representative at AT&TTelephone Sales Representative at AT&T
AUSTIN SMITHAUSTIN SMITH
Sales Consultant at AT&TSales Consultant at AT&T
Ian M. O'BrienIan M. O'Brien
Transmission Line Construction Manager at PG&ETransmission Line Construction Manager at PG&E