Michelle Best
Jacksonville,FL
Overview
12
12
years of professional experience
Work History
General Manager
Advanced Auto Parts
Jacksonville, FL
08.2021 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Ensure execution of all inventory and operational standards.
- Coach all team members to deliver exceptional customer service.
- Ability to source from numerous places, including FDO, second source, and special handling.
- Ability to train and execute all store operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Service Manager
Bridgestone Retail Operations LLC.
Jacksonville, FL
04.2018 - 07.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Negotiated with vendors to secure best prices for parts and supplies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Manager
Pepboys Parts And Auto
Orange Park, FL
10.2012 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures
Education
High School Diploma -
Englewood High School
Jacksonville, FLAssociates Degree - Business Administration
Florida State College At Jacksonville
Jacksonville, FLSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Customer Relations
- Training and Development
- Relationship Building
- Inventory Control
- Employee Scheduling
- P&L Management
Timeline
General Manager
Advanced Auto Parts
08.2021 - Current
Service Manager
Bridgestone Retail Operations LLC.
04.2018 - 07.2021
Store Manager
Pepboys Parts And Auto
10.2012 - 03.2018
High School Diploma -
Englewood High School
Associates Degree - Business Administration
Florida State College At Jacksonville