Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Bihay

Kent,WA

Summary

Dedicated customer service professional with experience in enhancing client support and driving customer satisfaction. Skilled in communication and problem-solving, with a strong ability to manage multiple priorities. Committed to improving operational processes to elevate the customer experience.

Overview

8
8
years of post-secondary education
13
13
years of professional experience

Work History

EVA Airline Customer Service Agent

Swissport USA, Inc
SeaTac, Washington
02.2026 - Current

Philippine Airlines Customer Service Agent

Swissport Aviation Company
SeaTac, WA
09.2024 - 01.2026

Production Operator

Value Village Thrift Stores
Issaquah, WA
04.2023 - 09.2024

Busser/Server/Bartender

University House Issaquah
Issaquah, WA
02.2016 - 03.2017

Cashier/Cook

Burlington Food Vendor
Issaquah, WA
09.2013 - 09.2014

Education

Bachelor of Arts - Fine Arts

University of Washington
Seattle, WA
01.2020 - 06.2022

Associate of Arts - Fine Arts

Bellevue College
Bellevue, WA
02.2017 - 06.2019

High School Diploma -

Issaquah High School
Issaquah, WA
09.2012 - 05.2016

Skills

  • Reservation systems
  • Reservation management
  • Customer service
  • Customer engagement
  • Conflict resolution
  • Passenger safety
  • Workflow coordination
  • Problem solving
  • Collaborative teamwork
  • Team supervision
  • Microsoft Excel
  • Workload prioritization

Timeline

EVA Airline Customer Service Agent

Swissport USA, Inc
02.2026 - Current

Philippine Airlines Customer Service Agent

Swissport Aviation Company
09.2024 - 01.2026

Production Operator

Value Village Thrift Stores
04.2023 - 09.2024

Bachelor of Arts - Fine Arts

University of Washington
01.2020 - 06.2022

Associate of Arts - Fine Arts

Bellevue College
02.2017 - 06.2019

Busser/Server/Bartender

University House Issaquah
02.2016 - 03.2017

Cashier/Cook

Burlington Food Vendor
09.2013 - 09.2014

High School Diploma -

Issaquah High School
09.2012 - 05.2016
Michelle Bihay