Hi, I’m
Michelle Bissonnette
Portage,Indiana
Summary
- Highly skilled in effective sales and leadership techniques
- Exceptional communication and interpersonal skills
- Effective negotiator and closer
- Sharp business sense with extensive lending background
- Proficient, poised and confident as a public speaker
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
24
years of professional experience
Work History
Guild Mortgage Company
Loan Officer
09.2022 - Current
Job overview
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
Loan Depot
Sales Manager
07.2019 - 09.2022
Job overview
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Bank of England
Sales Manager
06.2018 - 07.2019
Job overview
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Facilitated business by implementing practical networking techniques.
- Prepared sales presentations for clients showing success and credibility of products.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Castle & Cook Mortgage
Branch Manager
01.2016 - 06.2018
Job overview
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Analyzed business processes to identify cost savings and operational efficiencies.
Academy Mortgage
Branch Manager
12.2008 - 12.2015
Job overview
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
CTX Mortgage
Branch Manager
11.2005 - 12.2008
Job overview
- Managed branch sales, customer service, finances and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Analyzed financial statements to identify cost control initiatives.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
- Interviewed, hired and developed team of 17.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Bankers Lending Group
Branch Manager
09.2004 - 11.2005
Job overview
- Wrote reports detailing branch activities.
- Held sales coaching sessions.
- Reviewed more than 25 financial statements per month.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
Fifth Third Bank
Branch Manager
11.2000 - 06.2004
Job overview
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
Skills
- Branch Operations Management
- Business development expertise
- Employee Development
- Sales Development
- Strong team-builder
- Sales Planning
- Regulatory Compliance
Experience assessment
- Residential Mortgage Manager for the last 18 years, managing operations and sales with fiscally sound earnings and ensuring compliance of all federal and state law and governing agencies.
- Lead my team to grow in knowledge of sales, compliance and professionalism to experience personal wealth creation and confidence to rise above themselves.
Business and leadership assess
- Developed and implemented strategies to increase sales, volume, net revenues and loan growth.
- Researched and monitored competition in our forever-changing market to ensure immediate action to maintain and increase market share.
- Gave oral and written presentations to Boards of Directors, business owners, C leaders and participants.
- Effective management style in promoting leadership in sales and operation skills.
Mission
Leading people to the next level of their own success
Timeline
Loan Officer
Guild Mortgage Company
09.2022 - Current
Sales Manager
Loan Depot
07.2019 - 09.2022
Sales Manager
Bank of England
06.2018 - 07.2019
Branch Manager
Castle & Cook Mortgage
01.2016 - 06.2018
Branch Manager
Academy Mortgage
12.2008 - 12.2015
Branch Manager
CTX Mortgage
11.2005 - 12.2008
Branch Manager
Bankers Lending Group
09.2004 - 11.2005
Branch Manager
Fifth Third Bank
11.2000 - 06.2004
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