Professional Summary
Overview
Work History
Education
Skills
Timeline

Michelle Bivins

First Alliance Health Care of Ohio
CLEVELAND,OH
23
years of professional experience

Dedicated Mental Health Specialist with expertise in patient support and crisis intervention. Proven ability to enhance client engagement and recovery rates through evidence-based practices.

Work History

Qualified Mental Health Specialist

4 Years 2 Months
First Alliance Health Care of Ohio | 06.2022 - Current
  • Implemented therapeutic interventions based on evidence-based practices, enhancing client engagement and recovery rates.
  • Monitored client progress through regular evaluations, adjusting treatment plans as necessary to improve effectiveness.
  • Provided crisis intervention support, effectively managing high-stress situations to stabilize clients in need.
  • Collaborated with multidisciplinary teams to ensure integrated service delivery for optimal patient outcomes.

Machine Operator

1 Year 11 Months
Swagelok | 02.2020 - 01.2022
  • Operated CNC machines to produce high-quality components with precision and efficiency.
  • Monitored production processes to ensure adherence to safety and quality standards.
  • Conducted routine maintenance on equipment to minimize downtime and enhance productivity.
  • Collaborated with team members to optimize workflow and improve operational efficiency.

Shift Supervisor

1 Year 9 Months
Norma Herr | 09.2019 - 06.2021
  • Supervised daily operations, ensuring compliance with safety protocols and company standards.
  • Trained and mentored new team members on operational procedures and best practices.
  • Streamlined inventory management processes, reducing discrepancies and improving accuracy.
  • Coordinated staff schedules to optimize workflow and maintain adequate coverage during shifts.
  • Created schedules for operating team members
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

General Manager

16 Years 3 Months
McDonald's Restaurant | 06.2003 - 09.2019
  • Led daily operations to ensure efficient service delivery and customer satisfaction.
  • Developed and implemented training programs to enhance staff performance and engagement.
  • Managed inventory levels, reducing waste through effective stock control measures.
  • Oversaw financial performance, optimizing budget allocations for maximum profitability.
  • Fostered a positive work environment by promoting teamwork and open communication among staff.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Education

MBA - Business And Managerial Economics

University of Phoenix | Tempe, AZ | 05-2016

Studied through online courses on a fulltime basis. Learned in technical setting with collaboration through classmates and class instructor online.

Had many hard long nights

completed degree with a 3.14 GPA

Skills

Behavioral assessment
Patient support
Developing relationships
Progress monitoring
Building rapport
Training and mentoring
Staff motivation
Safety awareness
Policy enforcement
Inventory control
Strong work ethic
Attention to detail

Timeline

Qualified Mental Health Specialist

First Alliance Health Care of Ohio
06.2022 - CurrentRead More

Machine Operator

Swagelok
02.2020 - 01.2022Read More

Shift Supervisor

Norma Herr
09.2019 - 06.2021Read More

General Manager

McDonald's Restaurant
06.2003 - 09.2019Read More

University of Phoenix

MBA from Business And Managerial Economics
Read More
Michelle Bivins