Michelle Blanton
Niceville,FL
Summary
Dedicated Customer Service professional in variety of fields with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
32
32
years of professional experience
Work History
Realtor/Sales Associate
Corcoran Reverie (formerly RealJoy Properties)
06.2006 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Increased home sales through persuasion, negotiation and closing prowess.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
Account Executive
Revolve (formerly ShipXact)
03.2002 - 06.2004
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Contacted customers as issues arose to provide prompt resolutions.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Communicated between internal and external stakeholders, clients and vendors.
- Checked resource availability and designed program and maintenance plan to closely monitor inventories.
Call Center Supervisor
Motorola Communications
03.1998 - 05.2002
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Supervised 20 Call Center Representative's in providing excellent customer service to callers requiring assistance for help with two way radios and product use/warranty issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Trained team members on performance metrics and consumer behavior identification.
Liability Claims Adjuster
Travelers Insurance Company
05.1995 - 03.1998
- Examined claims, forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of insureds, claimants and witnesses to gather facts and information to determine liability.
- Negotiated Commercial and Personal Liability settlements with claimants and/or attorneys to bring to a satisfactory resolution with all parties.
- Investigated claims involving potential and suspected fraudulent activities. Fraudulent medical treatment or accidents.
- Maintained contact with claimants and/or attorneys on regular basis to determine extent of damages and set reserves for claims.
- Partnered with legal counsel on litigation cases once lawsuits have been filed by claimants.
- Directed and coordinated various investigations conducted by field investigation team to include establishing surveillance as needed.
Liability Claims Adjuster
Metropolitan Insurance Company
06.1993 - 05.1995
- Examined claims, forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of insureds, claimants and witnesses to gather facts and information to determine liability.
- Negotiated Commercial and Personal Liability settlements with claimants and/or attorneys to bring to a satisfactory resolution with all parties.
- Investigated claims involving potential and suspected fraudulent activities. Fraudulent medical treatment or accidents.
- Maintained contact with claimants and/or attorneys on regular basis to determine extent of damages and set reserves for claims.
- Partnered with legal counsel on litigation cases once lawsuits have been filed by claimants.
- Directed and coordinated various investigations conducted by field investigation team to include establishing surveillance as needed.
Inside & Outside Liability Claims Adjuster
Crawford & Company
01.1989 - 03.1993
- Investigated general, auto, truck, commercial liability claims as a third party independent company for clients.
- Traveled to commercial truck accidents to interview witnesses and investigate on behalf of the client.
- Built relationships with customers and community to promote long term business growth and to gain trust of clients by demonstrating compelling, persuasive and composed professional demeanor..
- Worked independently with minimal supervision.
- Depending on client, determined coverage, determined liability, negotiate settlements, manage litigation files as requested.
- Provided updated reports to clients on a regular basis.
- Developed new business relationships and maintained existing through regular communications and effective account management.
Education
BBA - Risk Management And Insurance
University of Georgia
Athens, GASkills
- Strong Sales and Negotiation Skills
- Information/Market Analysis
- Problem Solving
- Excellent Customer Service
- Time Management with Attention to Detail
- Ability to read and understand Contracts
- Liability Determinations
- Claims Investigations
- Legal Proceedings Knowledge
Accomplishments
Licensed Real Estate Associate in State of Florida
Licensed All Lines Adjuster in State of Florida
Timeline
Realtor/Sales Associate
Corcoran Reverie (formerly RealJoy Properties)
06.2006 - Current
Account Executive
Revolve (formerly ShipXact)
03.2002 - 06.2004
Call Center Supervisor
Motorola Communications
03.1998 - 05.2002
Liability Claims Adjuster
Travelers Insurance Company
05.1995 - 03.1998
Liability Claims Adjuster
Metropolitan Insurance Company
06.1993 - 05.1995
Inside & Outside Liability Claims Adjuster
Crawford & Company
01.1989 - 03.1993
BBA - Risk Management And Insurance
University of Georgia
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