Michelle Boardley
Magnolia,NJ
Summary
Highly-motivated employee with great work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, with strong customer service, multitasking, and time management abilities.
Overview
25
25
years of professional experience
Work History
Truck Driver
Multiple Companies
In The State Of, NJ
07.2014 - 04.2024
- Verified load against shipping papers to ensure accuracy of shipment.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Client Service Coordinator
HR Block
Pennsauken, NJ
01.2013 - 04.2013
- Maintained a team of 10 tax professional's calendar.
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Managed client accounts, including billing, payments and scheduling of services.
- Setup and maintained client management system used to compile client appointment information.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Legal Assistant
Parker McCay
Marlton
08.2008 - 10.2009
- Answered phones promptly while providing courteous customer service.
- Proof read correspondence and pleadings for attorney review.
- Prepared legal correspondence, and maintained electronic filing system.
- Updated databases with new information received from attorneys or clients.
- Researched regulations and other legal authorities to support assigned tasks.
Paralegal and Housing/ Case Management Assistant
AIDS Coalition of Southern NJ
Bellmawr
08.1999 - 08.2008
- Researched applicable regulations and ordinances.
- Provided administrative support such as answering phones or scheduling appointments.
- Developed relationships with other social service providers to coordinate client care.
- Utilized legal software and databases for case management and legal research.
- Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
Client Service Professional
H & R Block
Camden
01.2007 - 04.2007
- Added new client data to system and made changes to old information to keep everything up-to-date.
- Developed strong relationships with clients by providing reliable customer service support.
- Gathered status information of income tax refund for clients.
- Researched complex problems related to products or services using available resources.
- Provided exceptional customer service to resolve client issues promptly and effectively.
Education
CDL - Transportation and Materials Moving
Smith & Solomon Truck Driving School
NJ06-2014
Certificate of Completion - Medical Coding Specialist
MCITC
01.2012
Certificate of Completion - Medical Office Technology
Harris School of Business
01.1998
High School Diploma -
Camden High School
06-1984
Skills
- Administrative Support
- Proofreading
- Customer Service
- Multi-Task Management
- Data Collection
- Information Security
- Positive and professional
- Researching
Timeline
Truck Driver
Multiple Companies
07.2014 - 04.2024
Client Service Coordinator
HR Block
01.2013 - 04.2013
Legal Assistant
Parker McCay
08.2008 - 10.2009
Client Service Professional
H & R Block
01.2007 - 04.2007
Paralegal and Housing/ Case Management Assistant
AIDS Coalition of Southern NJ
08.1999 - 08.2008
CDL - Transportation and Materials Moving
Smith & Solomon Truck Driving School
Certificate of Completion - Medical Coding Specialist
MCITC
Certificate of Completion - Medical Office Technology
Harris School of Business
High School Diploma -
Camden High School