MICHELLE BONALES
Henderson,NV
Summary
Language teacher with 3 years of experience with kids and adults. Customer service representative with 3 years of experience including, sales, customer care and face to face customer service. Possesss a positive attitude, very outgoing, active listener, fast learner, and very adaptable.
Overview
6
6
years of professional experience
Work History
Call Center Associate
Sol Up
02.2025 - Current
- Efficiently enter, update and maintain company data leads within Sunbase and Excel.
- Responsible for assigning leads to Energy Consultants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Participated in regular team meetings to stay informed on company updates and share insights with colleagues.
- Educated customers on products and services, identifying upsell opportunities that drove revenue growth.
Cashier
Rachel's Kitchen
01.2024 - 02.2025
- Handle cash registers
- Have conversations with the customers to ensure they are happy
- Ensure customer satisfaction and provide excellent customer service
- Process payments
- Follow food safety and sanitation guidelines
- Upsell menu items and promotions
- Clean work areas
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Residential Cleaning Supervisor
Spot On Services
01.2022 - 01.2024
- Train cleaning staff
- Tracking stock level of cleaning equipment and supplies and order them when necessary
- Check cleaning equipment conditions
- Keep documentation of cleaning schedule
- Update notes for the tasks on each house and let the cleaning staff know
- Issue supplies to staff
- Solve customer complaints and give a response to ensure the customer is happy
- General cleaning (vacuuming, mopping, dusting, etc)
English Teacher
Instituto Cambridge de Colima
01.2021 - 01.2022
- Planning course materials and activities
- Assessing the students' progress (e.g
- Homework, exam grades, etc.)
- Building trusting relationships with students, parents, and other colleagues
- Organize classroom lectures and coursework
- Keep record of students' attendance and grades
Cashier
Golfito Supermarket
01.2020 - 01.2021
- Greet customers when entering or leaving the store
- Collect payments whether in cash or credit
- Scan goods and ensure pricing is accurate
- Receive and accommodate merchandise
- Maintain clean and tidy checkout areas
Cashier
El Carajillo Seafood restaurant
01.2019 - 01.2020
- Helping to solve customer complaints
- Maintaining knowledge of the menu and sales policies
- Receive payments in cash or credit
- Using a point of sale
- Assist and coordinate other restaurant staff
- Greet customer when entering the restaurant
Education
Diploma - Business Management, Hospitality Management
CORNERSTONE INTERNATIONAL COMMUNITY COLLEGE OF CANADA
01.2023
Bachelor's degree - Language Education
UNIVERSIDAD DE COLIMA
Colima, Mexico01.2021
Skills
- Microsoft Office
- Social Media
- Teamwork
- Active Listening
- Leadership
- Effective Communication
- Problem Solving
- Fast Learner
- Team management
- Creative Thinking
- Database research
Hobbies and Interests
- Reading
- Technology
- Photography
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Italian
Elementary
Timeline
Call Center Associate
Sol Up
02.2025 - Current
Cashier
Rachel's Kitchen
01.2024 - 02.2025
Residential Cleaning Supervisor
Spot On Services
01.2022 - 01.2024
English Teacher
Instituto Cambridge de Colima
01.2021 - 01.2022
Cashier
Golfito Supermarket
01.2020 - 01.2021
Cashier
El Carajillo Seafood restaurant
01.2019 - 01.2020
Diploma - Business Management, Hospitality Management
CORNERSTONE INTERNATIONAL COMMUNITY COLLEGE OF CANADA
Bachelor's degree - Language Education
UNIVERSIDAD DE COLIMA
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