Michelle Boncher
Milwaukee
Summary
Dedicated Addiction & Restorative Justice Support Specialist at Lutheran Social Services, skilled in crisis intervention and patient care. Enhanced resident outcomes through structured routines and effective team collaboration. Proven ability to monitor health conditions and ensure compliance with regulations, fostering a supportive environment for individuals in need.
Overview
15
15
years of professional experience
Work History
Addiction & Restorative Justice Support Specialist
Lutheran Social Services Of Wisconsin And Upper Michigan
Waukesha, WI
03.2022 - Current
- Monitored compliance with house rules, addressing issues promptly to maintain a supportive environment.
- Trained and mentored new staff on best practices in resident care and operational procedures.
- Improved resident outcomes by implementing structured daily routines and goal-setting exercises.
- Coordinated transportation arrangements for medical appointments and off-site therapy sessions, ensuring accessibility to essential services for residents.
- Provided crisis intervention support as needed, demonstrating empathy and understanding during challenging situations.
CBRF/Caregiver
Hartford Estates
Hartford, WI
05.2019 - 11.2020
- Provided compassionate personal care and support to residents, enhancing their quality of life.
- Assisted with daily living activities, including bathing, dressing, and meal preparation.
- Monitored residents' health conditions and reported changes to nursing staff promptly.
- Trained new caregivers on best practices for resident care and safety protocols.
House Manager CBRF
Team Discovery LLC.
Menomonee Falls, WI
02.2016 - 04.2020
- Supervised daily operations, ensuring compliance with state regulations and organizational policies.
- Developed and implemented individualized care plans for residents to enhance quality of life.
- Trained and mentored staff on best practices for resident care and crisis management techniques.
- Fostered collaborative relationships with families, social workers, and healthcare providers to support residents' needs.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Caregiver, Special Needs
Newer Beginnings
Sheboygan, WI
08.2011 - 04.2015
- Provided compassionate care to individuals with special needs, ensuring comfort and safety.
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client behaviors and reported changes to appropriate stakeholders for timely interventions.
- Coordinated transportation for clients to medical appointments, enhancing accessibility to necessary services.
- Implemented activities that enhanced social skills and emotional well-being of clients.
Education
GED -
MATC
Milwaukee, WISkills
- Empathy and patience
- Incident management
- Escalation handling
- Documentation and reporting
- Patient care
- Vital signs monitoring
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Emergency response
- Medication administration
- Problem-solving
- Team collaboration
- Infection control practices
- Toileting assistance
- Recording vital signs
- Electronic charting
- Direct patient care
- Documenting behaviors
- Medical terminology
- Mobility assistance
- Critical thinking
- Active listening
Timeline
Addiction & Restorative Justice Support Specialist
Lutheran Social Services Of Wisconsin And Upper Michigan
03.2022 - Current
CBRF/Caregiver
Hartford Estates
05.2019 - 11.2020
House Manager CBRF
Team Discovery LLC.
02.2016 - 04.2020
Caregiver, Special Needs
Newer Beginnings
08.2011 - 04.2015
GED -
MATC