Michelle Boscaino DeBiase
Staten Island,NY
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 25 years of performance in a fast paced environment. Organized and detail-oriented with experience in customer service, sales, data entry and office management.
Overview
25
25
years of professional experience
Work History
Classified Account Executive
Advance Local
01.2022 - Current
- Provide exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Manage multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Retail Advertising Operations
Advance Local
01.2016 - 12.2021
- Achieved company growth by implementing strategic plans and streamlining operations.
- Optimized marketing budget allocation by tracking campaign performance and adjusting strategies accordingly.
- Analyzed information, identified trends and recommended solutions.
- Developed strong relationships with external vendors and partners, ensuring seamless execution of collaborative campaigns.
- Collaborated with cross-functional teams to develop cohesive marketing strategies that aligned with organizational objectives.
- Developed training materials for new hires to quickly onboard them onto Direct Marketing Associate responsibilities.
Retail Advertising Administrative Supervisor
Staten Island Advance
10.2009 - 12.2015
- Assisted with onboarding of new employees.
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
Retail Advertising Support
Staten Island Advance
11.1999 - 11.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided excellent customer service while answering phone calls, directing inquiries, and taking detailed messages when necessary; switchboard operator
- Edited and proofread documents for accuracy and completeness.
- Facilitated smooth operation of daily tasks through efficient coordination of departmental resources and personnel schedules.
- Maintained a professional office environment with organized workspaces and updated supply inventory levels.
- Assisted in improving overall team productivity by providing clerical support, including photocopying, scanning, and arranging meetings.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
High School Diploma -
New Dorp High School
Staten Island, NYSkills
- Multitasking
- Organizational Skills
- Computer Skills
- Office Management
- Staff Management
- Exceptional customer service
- Administrative Support
- Payroll Processing
- Calendar Management
- Adaptability and Flexibility
Timeline
Classified Account Executive
Advance Local
01.2022 - Current
Retail Advertising Operations
Advance Local
01.2016 - 12.2021
Retail Advertising Administrative Supervisor
Staten Island Advance
10.2009 - 12.2015
Retail Advertising Support
Staten Island Advance
11.1999 - 11.2009
High School Diploma -
New Dorp High School
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