MICHELLE BOUCHER

• Triaged patients, complaints, and current symptoms. Determined and performed appropriate CLIA testing per observation of symptoms.
• Performed on patients X-rays, electrocardiograms (EKG), suture & staple removal and extensive wound care as well as any other treatments ordered by provider.
• Completed clinical procedures and gathered patient data for interpretation by provider.
• Taught patients about medications, procedures, and care plan instructions.
• Extensive Occupational medicine - Examples - PPD /TB placement, DOT physical & UDS - workman's comp. eval & follow up.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.

• Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures while managing both clinical and clerical employees.
• Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
• Conducted literature and coding reviews as well as extensive chart audits to adhere to state and federal standards.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
• Implemented successful healthcare through professionalism, quality of care, medical teaching and patient satisfaction.
• Performed triage on incoming patients and determined severity of injuries and illnesses. Documented all patient data into EMR.
• Performed on patients X-rays, electrocardiograms (EKG), suture & staple removal and extensive wound care as well as any other treatments ordered by provider.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Accurately documented treatment, medications administered, discharge instructions and follow-up care.
• Applied orthopedic devices and/or splints according to injury.
• Obtained samples for POC - CLIA testing following standard protocols. Some examples of testing performed COVID both rapid and PCR, FLU, Strep, H.pylori, HCG, RSV
• Extensive Occupational Health testing - DOT and non DOT drug & alcohol testing, hair follicle testing, DOT physicals, N95 Fit testing, Audiology exams.

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• Responsible for all in-patient labs on as many as patients in a shift, both STAT and routine within assigned areas of the hospital. Assisted co workers with
• Responded to all in house emergency codes for specimen collection. example: Traumas, Code Strokes, Code Septic.
• Assigned to COVID ICU as well as COVID step down unit as "hard stick" phlebotomist.
• Provided excellent customer service during patient interactions and calmed anxious patients with professional and friendly demeanor.
• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
• Performed bedside tests like bleeding time tests and entered results into patient charts.
• Tracked collected specimens by initialing, dating and noting times of collection.
• Centrifuged blood samples as outlined in clinical protocols.
• Specimen Procurement. While working in Main Lab, responsible for collection and process of all specimens coming into lab via tube system and hand delivered. Accessioning specimens in Lab computer system as well EPIC. Dispersed specimens to proper department for testing.

• Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures as well as proper drug testing procedures.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Collected Urine and Saliva for toxicology, addiction medicine as well mental health. Performed collection in both inpatient facilities as well as out patient.
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
• Performed extensive Data Entry with attention to details registering patients, inputting proper ICD-9 codes for accurate billing as well as testing requested by ordering provider. Entered all data into several different EMR and Lab systems.
• Maintained patient schedules for weekly labs as well as pending drug screens.
• Centrifuged blood samples as outlined in clinical protocols.
• Maintained patient charts and accurately recorded new information.
• Tracked collected specimens by initialing, dating and noting times of collection.

• Alongside Trauma Team members performed lifesaving treatment to critically injured patients of all ages.
• Advanced Orthopedic splinting for open and closed fractures. Pinning for traction as well as traction placement.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Setup and assist with lifesaving surgical procedures
• Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
• Assisted with resuscitation, CPR and emergency airway procedures.
• Administered extensive wound care and other treatments for injuries patient presented with.
• Administered medications via oral, IV and intramuscular injections and monitored responses..
• Offered emotional support to patients and family members experiencing trauma.
• Collected Forensic Evidence from Trauma patient's involved in crimes while maintained chain of custody for proper authorities.