Michelle Bozovich
Greensboro,NC
Summary
Experienced Co-Founder and CEO of Drug Therapy Management, Inc. with a strong background in healthcare and education. Board Certified Ambulatory Care Clinical Pharmacist and Clinical Lipid Specialist, dedicated to providing exceptional patient care and improving health outcomes. Skilled in developing and implementing training programs, as well as conducting quality reviews to ensure compliance with industry standards. Passionate educator committed to sharing knowledge and empowering others to succeed.
Overview
30
30
years of professional experience
Work History
Vice President of Clinical Performance, Training and Education
UpStream
02.2021 - 09.2024
- Designed and implemented comprehensive quality review program within 2 weeks for Clinical Pharmacists and Coordinating and Transitions of Care RNs, resulting in improved operational efficiency and clinical competencies
- Built pharmacist Transitions of Care EMR protocol including comprehensive medication review and care coordination
- Pilot program resulted in decreased 30 day hospital readmissions rates by 9%
- Engaged with clinical teams to close HEDIS metrics, quality care gaps and improve STAR ratings.
- Built Patient facing CCM care plan at 6-8th grade reading level.
- Built clinical pharmacist patient disease state assessments for internal EMR. Updated clinical content with changes in evidence-based medicine guidelines
- Expanded team of 1 to 5 members, responsible for quality reviews and clinical oversight of pharmacists, nurses, and health concierges
- Built internal EMR AWV protocol and trained clinical staff
- Built collaborative practice agreement protocols for NC, VA, and SC pharmacists.
- Created workflows, training manual, and new hire training programs for clinical pharmacists within first 3 months of role
- Crafted clinical interview case to evaluate candidates’ clinical knowledge and critical thinking skills, collaborating with hiring managers to refine selection criteria and ensure high standards
- Monitored and evaluated program effectiveness using data-driven insights to refine processes and achieve continuous improvement that resulted in a 93% success rate in pharmacist quality review scores exceeding a total score of >80%
- Implemented same standards for nursing and health concierge teams
- Designed and delivered diverse curriculum, incorporating evidence-based medicine guidelines, industry trends, and best practices
- Served as subject matter expert and facilitator for weekly clinical case groups with pharmacists and nurses
- Selected patients from clinical teams who had recent readmission to address avoidable causes and how to reduce readmission risks with prioritization of clinical interventions
- Clinical expert for pharmacists on daily clinical questions
- Built 5 disease state ACPE certificate programs for pharmacists and negotiated co-sponsorship contract with UNC Chapel Hill School of Pharmacy for internal CE programs
- Implemented data-driven recommendations by identifying key performance indicators in new and existing clinical programs
- Participated in evaluating Value Based Care model and data to refine risk stratification for patients to be enrolled in active care management
- Identified chronic disease states that led to highest hospital admission rates and led education sessions with pharmacists on guideline directed medical therapy interventions and monitoring to achieve healthcare goals
- Experience in business analytics, applied health services research, Pharmacoeconomics, and SDOH/health equity programs
- Authored weekly clinical pearl newsletter for clinicians and biweekly basic disease state presentation based on identified clinical areas for growth during pharmacist quality reviews and case
Co-founded and CEO
Bennett’s Pharmacy and Drug Therapy Management, Inc
10.1994 - 07.2020
- Secured multiple high-value contracts contributing to significant revenue growth expanding into multiple diverse areas including the following: Contracted with 7 independent physician practices and 2 cardiology groups in NC to embed clinical pharmacists as licensed CPPs
- Worked as CPP in large rural family medicine practice and local cardiology practice; established first independent pharmacist contract in NC and cardiology based lipid clinic that obtained highest adherence with LDL goals published in the nation (Pharmacotherapy)
- Achieved 80% success rate for patient A1C goal
- Contracted with Cone Health to serve as 340b partner and site for Infectious Disease Clinical Trials
- Contracted with Rockingham Department of Public Health: internal dispensing pharmacy contract and owner of patient assistance grant reporting, renewals, and program oversight
- Volunteered at Hospice of Greensboro interdisciplinary team as a pharmacist advisor
- Contracted for 8 years with Community Care of North Carolina Partnership for Community Care Chapter
- Completed comprehensive and targeted medication reviews for transitional care, chronic care, and population health patients
- Obtained EMR access for direct messaging of PCPs which led to unprecedented success with accepted recommendations
- Served on interdisciplinary team and co-authored nurse medication reconciliation manual
- Preceptor for UNC PharmD students
- Negotiated and Brokered sale of company to Cone Health.
Education
Doctor of Pharmacy -
University of North Carolina At Chapel Hill
05.1999
Postgraduate Year One (PGY1) Ambulatory Care Residency -
Cone Health Outpatient Clinic
Greensboro, NCFellowship in Oncology (abbreviated multidisciplinary fellowship) - undefined
University of North Carolina at Chapel Hill, UNC hospital System
Bachelor of Science in Pharmacy -
University of North Carolina At Chapel Hill
05.1994
Pre-pharmacy coursework -
North Carolina State University
05.1991
Skills
- Performance Metrics Analysis
- Public Speaking
- Team Leadership
- Policy and Procedure Development
- Training and Mentoring
- Data Analysis
- OKRs and KPIs
- Value Based Care and Population Health
Grants
- 1995, Obtained Grant from Merck Pharmaceutical for $80,000 to start the first primary care clinical pharmacist embedded model of care in NC in a rural primary care office consulting with patients who had chronic disease states that were uncontrolled to determine impact on health outcomes and adherence with evidence based medicine treatment goals.
- 1997, Obtained grant from Pfizer Pharmaceutical for $60,000 to fund the start of a clinical pharmacist managed lipid clinic for secondary prevention at Eagle Cardiology Group in Greensboro NC.
Credentialing, Teaching and Licensure
- 2021-current, Board Certified Ambulatory Care Pharmacist (BCACP), Certified by BPS passing examination
- 2023-current, Built joint co-sponsorship CE program between UpStream Care and UNC Chapel Hill School of Pharmacy., Co-developed, built, facilitator and oversight on the following disease state certificate ACPE accredited programs: Diabetes, COPD, Heart Failure, and Cardiovascular Prevention/Chronic Kidney Disease.
- 2016-current, Assistant Professor of Clinical Education, UNC Chapel Hill Eshelman School of Pharmacy
- 2009-current, Clinical Lipid Specialist (CLS) and Fellow of the National Lipid Association, Certified by examination by the National Lipid Association
- 2001-2022, Clinical Pharmacist Practitioner (#700045- currently not in active practice)
- 2001-2008, Co-faculty for GAHEC disease state certificate programs: diabetes, hypertension, hyperlipidemia, smoking cessation, and anticoagulation.
- 1997-2001, Ambulatory Care Residency Director, Drug Therapy Management, Inc., PGY1 Ambulatory Care Pharmacy Residency Program, Built joint residency program with UNC Chapel Hill
- 1998-2013, Speaker Forum, Liposcience, Merck Pharmaceutical Company, Averaged 27 physician lectures annually on hyperlipidemia topics
- 1994-current, NC Licensure in Pharmacy
Timeline
Vice President of Clinical Performance, Training and Education
UpStream
02.2021 - 09.2024
Co-founded and CEO
Bennett’s Pharmacy and Drug Therapy Management, Inc
10.1994 - 07.2020
Doctor of Pharmacy -
University of North Carolina At Chapel Hill
Postgraduate Year One (PGY1) Ambulatory Care Residency -
Cone Health Outpatient Clinic
Fellowship in Oncology (abbreviated multidisciplinary fellowship) - undefined
University of North Carolina at Chapel Hill, UNC hospital System
Bachelor of Science in Pharmacy -
University of North Carolina At Chapel Hill
Pre-pharmacy coursework -
North Carolina State University
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