Michelle Brack
Beaverton
Summary
Reliable Waitress with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.
Overview
9
9
years of professional experience
Work History
Delivery Driver
SAVTakeOut.com
09.2022 - 07.2025
- Delivered Food to customer doorsteps and business offices.
- Sometimes requiring catering setup.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Restaurant Server
Sweet Potatoes Kitchen
06.2023 - 09.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Counter Server
Jackie's Seafood Market
06.2016 - 09.2021
- Managed multiple tasks in high-volume environment.
- Processed cash, debit and credit card payments.
- Restocked counter supplies, condiments, napkins and silverware.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Greeted all guests upon arrival and offered immediate assistance.
- Helped customers make decisions on seafood purchases
- Used scale for weighing items
- Helped prepare certain foods
Education
High School Diploma -
Tigard High School
Tigard, OR06-1987
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Timeline
Restaurant Server
Sweet Potatoes Kitchen
06.2023 - 09.2024
Delivery Driver
SAVTakeOut.com
09.2022 - 07.2025
Counter Server
Jackie's Seafood Market
06.2016 - 09.2021
High School Diploma -
Tigard High School
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