Michelle Branch
Baltimore,MD
Summary
Dynamic security professional with extensive experience at Horseshoe Casino Baltimore, excelling in incident reporting and emergency response. Proven ability to build relationships while maintaining a safe environment through effective patrol operations and conflict de-escalation. Recognized for enhancing safety awareness and swiftly addressing security concerns to protect guests and staff.
Overview
8
8
years of professional experience
Work History
Security Officer
Horseshoe Casino Baltimore
Baltimore, MD
03.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Steward
Horseshoe Casino Baltimore
Baltimore, MD
02.2017 - 03.2020
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
Education
No Degree - Nursing
Morgan State Most Nursing Program
Baltimore, MD05-1999
GED -
Lafayette Learning Lab
Baltimore, MD06-1995
No Degree - General Studies
Baltimore City College Senior High
Baltimore, MD06-1986
Skills
- Report writing
- Incident reporting
- General security
- CCTV monitoring
- Detail-oriented
- Emergency response
- Patrol operations
- Relationship building and management
Timeline
Security Officer
Horseshoe Casino Baltimore
03.2022 - Current
Steward
Horseshoe Casino Baltimore
02.2017 - 03.2020
No Degree - Nursing
Morgan State Most Nursing Program
GED -
Lafayette Learning Lab
No Degree - General Studies
Baltimore City College Senior High
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