Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Branch

Baltimore,MD

Summary

Dynamic security professional with extensive experience at Horseshoe Casino Baltimore, excelling in incident reporting and emergency response. Proven ability to build relationships while maintaining a safe environment through effective patrol operations and conflict de-escalation. Recognized for enhancing safety awareness and swiftly addressing security concerns to protect guests and staff.

Overview

8
8
years of professional experience

Work History

Security Officer

Horseshoe Casino Baltimore
03.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.

Steward

Horseshoe Casino Baltimore
02.2017 - 03.2020
  • Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
  • Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Addressed and resolved spills in dining areas and provided polite guidance around hazards.

Education

No Degree - Nursing

Morgan State Most Nursing Program
Baltimore, MD
05-1999

GED -

Lafayette Learning Lab
Baltimore, MD
06-1995

No Degree - General Studies

Baltimore City College Senior High
Baltimore, MD
06-1986

Skills

  • Report writing
  • Incident reporting
  • General security
  • CCTV monitoring
  • Detail-oriented
  • Emergency response
  • Patrol operations
  • Relationship building and management

Timeline

Security Officer

Horseshoe Casino Baltimore
03.2022 - Current

Steward

Horseshoe Casino Baltimore
02.2017 - 03.2020

No Degree - Nursing

Morgan State Most Nursing Program

GED -

Lafayette Learning Lab

No Degree - General Studies

Baltimore City College Senior High

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Michelle Branch