MICHELLE BRASSFIELD
Lawrenceburg,TN
Summary
Dynamic financial services and business operations professional with seven years of comprehensive experience in economic analysis, database management, and report generation. Possesses a robust skill set in diverse business functions, including content management systems, report analytics, and expense management, complemented by a strong focus on regulatory compliance and problem-solving. Eager to leverage expertise for a transition into business management and administration while fostering team collaboration and adapting to evolving organizational needs. Committed to driving success through effective solutions and strategic initiatives that enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Financial Aid Advisor
Lawrenceburg Technical College
Lawrenceburg, TN
03.2025 - Current
- Provided expert guidance on financial aid options and eligibility criteria to students and families.
- Analyzed student data to ensure accurate processing of financial aid applications and awards.
- Collaborated with academic departments to align financial aid strategies with institutional goals and student needs.
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
- Evaluated student appeals for additional funding or adjustments to existing awards based on extenuating circumstances or special needs.
Business Member Service Representative/Operations Associate
Employee Resources Credit Union
04.2016 - Current
- Responsible for establishing, retaining, and deepening business and personal member's relationships such as opening & closing accounts, assisting & responding to member's inquiries and or complaints.
- Perform efficient and accurate banking transactions that align with the financial institution goals and objectives.
- Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
- Provided comprehensive and secretarial assistance with internal colleagues on service, procedural standards, and operations.
- Diminished financial discrepancies and managed monetary transactions, including deposits, withdraws, and debit card transactions.
- Provided back office administrative assistance with accounting manager, operations specialist, and various departments to ensure accuracy.
- Proficiently keyed and uploaded banking reconciliations including ACH payments into various software and or spreadsheets.
Account Receivable Clerk/Receptionist
Integrity Tennessee Inc.
Pulaski, TN
11.2022 - 03.2025
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules.
- Developed and maintained positive friendly relationships with clients to maximize collections.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using Excel.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated detailed and accurate ledgers.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Member Service Representative
SunTrust
Lawrenceburg, TN
03.2015 - 04.2016
- Processed customer account changes with proprietary software.
- Process cash withdraws, deposits, and credit card payments with efficiency and accuracy.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Cross-trained in different internal databases and service positions to help team members meet coverage demands.
- Implemented strong telephone etiquette including effectively handling difficult calls.
Education
Associate of Science - Business Administration
Bethel University
Mckenzie, TN05.2022
Skills
- Safeguard and organize client account data
- Knowledge of regulatory compliance
- Skilled in team leadership and clear communication
- Analytical and numerical data entry into various software programs and database updates
- Financial reporting accuracy
- Skilled in building client rapport
- Invoice management and reconciliation
- Professional verbal and written skills
- Basic knowledge and experience in accounting, balancing, banking, and electronic payment processing
Accomplishments
- Graduated with honors and a 4.0 GPA at Bethel University.
- Consistently maintained high customer satisfaction ratings.
Timeline
Financial Aid Advisor
Lawrenceburg Technical College
03.2025 - Current
Account Receivable Clerk/Receptionist
Integrity Tennessee Inc.
11.2022 - 03.2025
Business Member Service Representative/Operations Associate
Employee Resources Credit Union
04.2016 - Current
Member Service Representative
SunTrust
03.2015 - 04.2016
Associate of Science - Business Administration
Bethel University