LEVIE ABUG LAMPAAN

Hard-working Supervisor with over 12 years of experience recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Coffee Master (Black Apron)

2010

Starbucks

201 Spear and Howard,

San Francisco, CA

Coffee Master (Black Apron)

2016

Starbucks

Sheridan Pl., NY

Summary of duties and responsibilities as Supervisor but are not limited to the following:

• Communicates clearly, concisely and accurately in order to ensure effective store operations. Filters communication to the shift team as directed by the store manager
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Demonstrate integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains and models a calm demeanor during periods of high volume or unusual events, continues to keep store operating to standard and sets a positive example for the shift team
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
• Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located
• Maintains regular and consistent attendance and punctuality
• Models a customer comes first attitude, delivers legendary customer service and supervises partners to ensure they are delivering legendary customer service
• Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage
• Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicates ideas to the store manager for broader or areas of improvement
• Managed staff and encouraged the team to achieve goals while providing a friendly customer service
• Multi-tasking to provide exceptional service
• Reduced operating costs by efficient use of manpower and other resources without sacrificing the good customer service
• Providing customers with the perfect café experience, while providing a clean and organized workspace

Summary of duties and responsibilities as Barista but are not limited to the following:

• Made and served customers daily, providing prompt and friendly service in a fast-paced environment
• Maintained machines, blenders and other equipment
• Cleaned counters, machines, equipment and seating areas
• Advised customers on coffee blends and pastries
• Offering accurate, detailed information about origin and flavor of different coffee
• Providing customers with the perfect café experience, while providing a clean and organized workspace