Michelle Brunko
LPN
Waterloo,Iowa
Summary
Skilled Licensed Practical Nurse offering 11+ years of experience in the field. Knowledgeable about assisting with non-invasive procedures and performing respiratory treatments. Strong documentation skills and a firm grasp of compliance requirements. Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Committed professional with 11 years of experience in clinical and acute care environments. Team collaborator willing to adapt to new procedural and technical requirements with enthusiastic support. Expertise in vital signs monitoring and medication administration. Dependable healthcare team member with sound judgment, excellent clinical abilities and smooth bedside manner. Track and chart vitals and other markers to help patients, support team treatment goals and boost outcomes. Exceptional approach in dementia patient support. Effective at tracking vitals and responses to treatments, administering medications and transcribing orders. Good relationship-building and problem-solving abilities. Licensed in IOWA. LPN skilled at communicating, organizing and solving problems to improve level of care and raise quality rankings of health care facilities. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking LPN position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
LPN Team Lead
Western Home Communities-Thalman Square
Cedar Falls, IA
03.2017 - 08.2021
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for wounds, provided treatments and assisted with procedures.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Comforted and counseled patients and families throughout care process.
- Administered controlled narcotics, performed catheterizations.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Cared for over 32 Dementia and [100 semi independent] patients each day with quality-driven support.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Managed appointment calendar for scans, lab tests, and evaluations.
- Assisted with admissions, appointments, transfers and discharges.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored and tracked patient vitals in Point Click Care to keep team informed of changing conditions.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs and preferences.
- Performed functional assessments for admission and discharge.
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
- Collaborated with multiple Primary care physicians to assess patient needs, plan and modify care and implement interventions.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Telemarketing Sales Representative
APAC Teleservices
Waterloo, IA
03.1998 - 05.2002
- Completed daily inbound calls to build sales for AT&T.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Troubleshot problems for callers and helped independently resolve common issues.
- Answered calls, took messages and transferred calls to correct individuals.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Escalated concerns or advanced problem calls to management staff.
- Opened new accounts and documented personal, demographic and payment information in system.
- Provided information about available products and services, membership details, and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Shift Manager
Susie Q The Ice Cream Queen
Waterloo, IA
05.1999 - 09.2001
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
East High School, Waterloo, IA
Waterloo, IA 09.1995 - 05.1999
Associate of Science - Licensed Practical Nurse
Hawkeye Community College
Waterloo, IA 09.2003 - 05.2005
Skills
Patient Management
Pulse oximetry tracking
Inpatient care
Indirect Patient Care
Documenting intake
Patient Assessments
Writing reports
Direct Patient Care
Caregiving skills
Breathing treatments
Maintaining nutrition
Supervision
Timeline
LPN Team Lead
Western Home Communities-Thalman Square
03.2017 - 08.2021
Associate of Science - Licensed Practical Nurse
Hawkeye Community College
09.2003 - 05.2005
Shift Manager
Susie Q The Ice Cream Queen
05.1999 - 09.2001
Telemarketing Sales Representative
APAC Teleservices
03.1998 - 05.2002
High School Diploma -
East High School, Waterloo, IA
09.1995 - 05.1999