Michelle Bryant
Summary
My personal mixology credo has always been centered around my passion for warm, memorable customer experiences mixed with unique and expertly crafted beer and cocktails.
I'm committed to the concept that a carefully cultivated menu and drink experience is only half the customer experience. I fully believe that a memorable experience starts and ends with me and the team I trust and rely on.
Overview
8
8
years of professional experience
Work History
Bartender
Milanos Restaurant
02.2024 - Current
- Efficiently open and close the bar according to established procedures, ensuring preparedness for each shift.
- Regularly handle high customer volumes during special events, nights, and weekends while building positive relationships with established regular clientele.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintain a clean and organized workspace, ensuring compliance with health and safe alcohol service regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Jollity
12.2023 - 03.2024
- Enhanced the customer dining experience by creating visually appealing and innovative seasonal cocktails.
- Collaborated with kitchen staff to create pairings between cocktails and menu items, enhancing overall dining experience.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Responsible for inventory and creation of complex craft mixers, specialty garnishes, and managing other perishables by preparing new stock daily.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers within an extreme focus of fine dining hospitality.
Customer Service Specialist
Barkbox
09.2019 - 10.2023
- Handled escalated tickets calmly, finding resolutions that satisfied both the company and the customer's needs all within a high volume environment involving phone, email, text, and live chat platforms.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Promoted to Trainer and managed all new onboard team members and was responsible for updating all new Barkbox education materials company wide.
- Promoted to the Barkbox Marketing/Affiliate Team where I was responsible for building and maintaining relationships with other brands, celebrities and popular social influencers.
Bartender
101 Beer Kitchen
11.2016 - 04.2020
- Responsible for creating memorable experiences within a high volume craft brewhouse. A high importance placed on craft beer knowledge, food pairing recommendations and creation of signature cocktails.
- Kitchen prep included the creation of many purees, hand crafted syrups and specialty garnishes for all drinks on the menu.
- Daily responsibilities included the upkeep of the appearance of the bar, it's inventory, and updating all draft lists.
- Regularly changed empty kegs along with the cleaning of their keg lines.
- Trained serving staff on key on-tap informative beer attributes to enhance their customer experiences.
- Adhered and excelled at strict protocols for attitude, appearance, teamwork, performance within a competitive environment.
Education
Associate of Applied Science - Massage Therapy
Columbus State Community College
Columbus, OH06.2009
Skills
- Strong multitasker who thrives in a team environment
- Advanced level of liquor, craft beer, and wine/food pairing knowledge
- Professional, hardworking and personable
- Expert level customer service experience
- Familiar in all areas front and back of house in high experience craft establishments
Timeline
Bartender
Milanos Restaurant
02.2024 - Current
Bartender
Jollity
12.2023 - 03.2024
Customer Service Specialist
Barkbox
09.2019 - 10.2023
Bartender
101 Beer Kitchen
11.2016 - 04.2020
Associate of Applied Science - Massage Therapy
Columbus State Community College
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