Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Bullard

Rockwall

Summary

Experienced in efficient assembly of carts and selection of instruments and supplies for procedures. Proficient in accurate documentation and analysis of test results. Effective in restocking supplies and managing records. Committed to maintaining high efficiency in facility operations through quick and accurate work.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

12
12
years of professional experience

Work History

Associate Underwriter

CHUBB LTD
02.2014 - Current
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
  • Orchestrated client-centered financial packages factoring in current market trends.
  • Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed and deepened client relationships to cement profitable partnerships.

Sr. Service Agent

FedEx Express
11.2020 - 06.2021
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and provided backup support for organizational leadership.

Claims Assistant

Transamerica Life Insurance Company
02.2013 - 02.2014
  • Logged, allocated and managed claims.
  • Prepared files, letters and notices.
  • Created and updated tracking spreadsheets.
  • Scheduled medical appointments and claims depositions.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

Education

Central Sterile Processing Tech

Collin County Community College
Plano, TX
08-2025

Child Development Certification - Elementary Education

Dallas College
Dallas, TX
09-2019

Skills

  • Business correspondence
  • Communication skills
  • Effective communication
  • Reliability
  • Policy review
  • Claims handling
  • Self motivation
  • Customer service
  • Case cart assembly
  • Tray preparation
  • Decontamination and sanitation
  • Computerized tracking

Timeline

Sr. Service Agent

FedEx Express
11.2020 - 06.2021

Associate Underwriter

CHUBB LTD
02.2014 - Current

Claims Assistant

Transamerica Life Insurance Company
02.2013 - 02.2014

Central Sterile Processing Tech

Collin County Community College

Child Development Certification - Elementary Education

Dallas College

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Michelle Bullard