Michelle Burke
Cincinnati,OH
Summary
Organized administrative assistant with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
Work History
Agency Scheduling Coordinator
TriHealth- Good Samaritan Hospital
08.2022 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Cultivated relationships with recruitment agencies for access to larger talent pools.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Front Office Specialist
Trihealth Good Samaritan Western Ridge
02.2017 - 08.2022
- Scheduled appointments, sent reminders and updated master calendar.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Greeted, registered and checked in patients.
- Determined amounts due and accepted payments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Administrative Assistant
Dr. Kevin Eggerman
01.2016 - 02.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Assistant of Anesthesiology
Trihealth-The Trak Group
04.2011 - 01.2013
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
West Chester05.2011
Skills
- Confidentiality Requirements
- Calendaring and Scheduling
- Technical Support
- Ancillary Services
- Verbal and Written Communication
- Staffing Assignments
- Attention to Detail
- Administration and Operations
- Superb Active Listening Abilities
- Office Management
- Calendar Coordination
- High-Volume Environments
Timeline
Agency Scheduling Coordinator
TriHealth- Good Samaritan Hospital
08.2022 - Current
Front Office Specialist
Trihealth Good Samaritan Western Ridge
02.2017 - 08.2022
Administrative Assistant
Dr. Kevin Eggerman
01.2016 - 02.2017
Administrative Assistant of Anesthesiology
Trihealth-The Trak Group
04.2011 - 01.2013
Associate of Arts - Healthcare Administration
University of Phoenix
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