Michelle Burns-Beale
Willis
Summary
Motivated and detail-oriented professional transitioning from daycare ownership into the pharmacy field as a Pharmacy Technician Trainee. Proven track record of thriving in fast-paced environments, managing customer relations, and maintaining high levels of accuracy and confidentiality. Eager to leverage strong organizational and communication skills to support the pharmacy team at CVS while actively pursuing national PTCB certification.
Overview
2
2
Certifications
36
36
years of professional experience
Work History
Lead Teacher
Little Sunshine's Playhouse & Preschool
The Woodlands, TX
01.2025 - Current
- Developed age-appropriate lesson plans that supported learning goals, classroom engagement, and daily routines.
- Guided children through behavior management strategies that reinforced expectations and a positive classroom environment.
- Monitored classroom activities closely to support safety, participation, and smooth transitions between routines.
- Communicated daily updates with families and staff to share progress, concerns, and classroom needs.
Daycare Owner/Operator
Teeny Treasures Family Day Care
Staten Island, NY
02.2004 - 12.2024
- Achieve 99% approval ratings on annual parent satisfaction surveys while building trusted family relationships and responsive communication.
- Design and implement lesson plans using Creative Curriculum-Teaching Strategies to support physical, mental, and social development.
- Maintain policies, procedures, files, and program practices in line with local and federal regulations.
- Prepare financial reports, expense records, and menu plans to support day-to-day business operations.
- Plan age-appropriate activities, trips, and Circle Time materials that keep children engaged in learning and play.
- Train staff and network providers on center setup, behavior management, and program practices.
- Set rules, maintain sanitation, prepare meals, and keep emergency supplies ready for daily safety and care routines.
Independent Sales Director
Mary Kay Cosmetics Ltd
Dallas, TX
06.1999 - 02.2005
- Maintained accurate client records and order details to support smooth sales follow-up.
- Coordinated appointments and product consultations to keep customer communications organized.
- Prepared sales materials and presentation supplies for client meetings and promotional events.
- Handled customer questions with clear product information and professional follow-up.
- Tracked daily sales activity and updated records to support consistent business operations.
- Organized product displays and promotional setup for in-home and community sales activities.
- Supported team coordination by sharing sales practices and helping maintain consistent service standards.
- Reviewed order details for completeness before submission to reduce processing delays.
- Managed routine administrative tasks such as filing, correspondence, and schedule updates.
- Followed up with customers after delivery to address questions and encourage repeat business.
- Built customer relationships through prompt communication and reliable service after each sale.
- Provided product demonstrations that explained benefits, usage, and ordering steps clearly.
- Maintained professional communication with clients to support trust and long-term retention.
- Assisted with basic training for new representatives on product knowledge and sales procedures.
FEMA Local Hire/Senior Caseworker
Federal Emergency Management Agency, FEMA
New York, NY
10.2001 - 08.2003
- Reviewed case details for completeness and flagged missing information before moving records forward.
- Communicated with clients clearly to explain required steps, documentation needs, and follow-up expectations.
- Maintained accurate records to support timely case movement and consistent file organization.
- Applied regulatory compliance guidance when handling sensitive information and case documentation.
- Supported intake and eligibility screening by gathering key details and documenting case notes.
- Organized workload priorities to manage time-sensitive cases and routine administrative tasks.
- Prepared case materials and correspondence for review, submission, and follow-up tracking.
- Answered client questions with a calm, professional approach during stressful service situations.
- Verified documentation against required standards before forwarding cases for additional action.
- Supported administrative operations by tracking paperwork, organizing files, and maintaining workflow consistency.
Mutual Funds Operations Assistant
Oppenheimer & Co. Inc.
New York, NY
06.1990 - 09.2001
- Reviewed mutual fund account documentation for completeness before forwarding items for processing.
- Entered account updates and transaction details into internal records with careful attention to accuracy.
- Tracked incoming requests and directed them to the appropriate processing queue.
- Prepared routine account maintenance paperwork to support daily operational workflows.
- Maintained organized files for mutual fund transactions, correspondence, and account changes.
- Monitored pending items and followed up on missing information to keep records moving.
- Collaborated with internal teams to resolve routine processing questions and documentation issues.
- Applied compliance procedures when handling sensitive account information and transaction records.
- Answered operational questions from clients or internal staff with clear, professional communication.
- Updated account records after processing requests to keep information current and organized.
- Prepared reports and summaries that supported daily review of mutual fund operations.
Education
Bachelor of Arts - Early Childhood Education
University of Arizona Global Campus
Chandler, AZ01-2020
Associate of Science - Interdisciplinary Studies
SUNY Empire State College
New York, NY01-2011
Skills
- Lesson plan development
- Business operations
- First aid & CPR
- Curriculum planning
- Child development activities
- Behavior management
- Creative Curriculum-Teaching Strategies
- Administration and management
- Team building & leadership
- Regulatory compliance
- Staff training
Accomplishments
- United Federation of Teachers Outstanding Professional Services Award 2012/2017/2023
- Proclamation from NY State Senate, 23rd District for exemplary service to the community March 2016
Certification
CPR, First Aid & AED
ACTIVITIES AND HONORS
United Federation of Teachers Outstanding Professional Services Award 2012/2017/2023, Proclamation from NY State Senate, 23rd District for exemplary service to the community March 2016
Timeline
Lead Teacher
Little Sunshine's Playhouse & Preschool
01.2025 - Current
Daycare Owner/Operator
Teeny Treasures Family Day Care
02.2004 - 12.2024
FEMA Local Hire/Senior Caseworker
Federal Emergency Management Agency, FEMA
10.2001 - 08.2003
Independent Sales Director
Mary Kay Cosmetics Ltd
06.1999 - 02.2005
Mutual Funds Operations Assistant
Oppenheimer & Co. Inc.
06.1990 - 09.2001
Associate of Science - Interdisciplinary Studies
SUNY Empire State College
Bachelor of Arts - Early Childhood Education
University of Arizona Global Campus