Michelle Burrell
Des Moines
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Strong focus on team collaboration, adaptability, and achieving results. Track record of maintaining professional and welcoming environment for all guest.
Overview
25
25
years of professional experience
Work History
Hotel Front Desk Agent
Comfort Inn & Suites
10.2022 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
Associate Front End Web Developer
CDS Global
11.2000 - Current
- Performs entry level to intermediate web development work.
- Performs business user acceptance testing for Engage product enhancements.
- Acts as liaison between client and CDS Global departments for defining program enhancements and troubleshooting.
- Ensures that client requirements and expectations are met.
- Maintains accurate records on internal and/or external customer account activity.
- Provides status reports to Manager and/or clients when required/requested.
- Follows all CDS Global ergonomic and safety policies.
Server
Des Moines Buccaneers Hockey Arena
08.2016 - 05.2020
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations.
- Greeted and accommodated guests, building positive experience from first interaction.
Customer Service Representative
Hy Vee Grocery Store
01.2008 - 01.2016
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Provided account information to customers and explained bill service policies and customer rights.
Skills
- Knowledge of HTML/CSS
- PC knowledge/Skills
- CDS Global Serv/Serv PF
- Web and Application Servers
- Technical Documentation
- Deadline Adherence
Timeline
Hotel Front Desk Agent
Comfort Inn & Suites
10.2022 - Current
Server
Des Moines Buccaneers Hockey Arena
08.2016 - 05.2020
Customer Service Representative
Hy Vee Grocery Store
01.2008 - 01.2016
Associate Front End Web Developer
CDS Global
11.2000 - Current